Summary
Overview
Work History
Education
Skills
Software
References
Timeline
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Daphne Texeira

Daphne Texeira

Customer Relations
Ventura,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and problem resolution, with an interest in a new passion and career. Driven to provide superior quality customer service, with a positive attitude. Hardworking with strong organizational skills, and ability to multitask and stay calm under pressure.

Overview

11
11
years of professional experience

Work History

On/Off-Premise Sales Representative

Stone Distribution Co
San Gabiel Valley, CA
09.2017 - Current
  • Plan efficient weekly route of ~300 accounts, to maximize effectiveness, with specific interval for each customer
  • Retained excellent client satisfaction ratings through outstanding service delivery, and meeting client demands
  • Take a high volume of client and colleagues daily calls throughout the business day
  • Stay on top of and maintain an organized Outlook inbox, with ~100 emails per day
  • Respond promptly to calls, texts, and emails, in order to resolve client needs quickly
  • Collaborated with cross-functional teams via phone and email, to identify and address customer needs.
  • Have an in-depth knowledge of Alcohol Beverage laws and company policies
  • Grow territory deeper & wider year-over-year by opening new accounts and increasing new Point of Distribution (PODs)
  • Consistently maintain top 5 sales rep in LA County with highest volume & new PODs
  • Stayed reliable during Covid-19 lockdown, resulting in record setting volume & new PODs
  • Create and send out weekly e-flyers with latest releases and updates

Tap Room Shift Lead

Stone Brewing Co
Pasadena
09.2012 - 08.2015
  • Maintained clean and functional business
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Responded to and resolved customer questions and concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted pre-hiring interviews
  • Developed and implemented new processes and procedures to streamline operations.
  • Managed inventory and ordering across three departments (Beer, Merchandise, Supplies)

Education

Some College (No Degree): Liberal Arts

Santa Ana College
Santa Ana, CA

Skills

    Customers relations specialist

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Software

MS Office

MS Teams

Google Office

Zoom

References

  • Monica Rangel - Area Sales Manager - Stone Distribution: 909.975.1141
  • Sean Beaucar - Senior Director | Supply Chain - Flying Embers Bev: 626.786.6289
  • Mike Rodriguez - Project Manager - PFL: 818.424.8548
  • Crystal Khalil - Business Owner & Manager of Off-Premise Liquor Sales - Bill's Liquor: 818.355.1647
  • Cheran Dinger - Senior Coverage Specialist - Mercury Insurance: 909.319.6626

Timeline

On/Off-Premise Sales Representative

Stone Distribution Co
09.2017 - Current

Tap Room Shift Lead

Stone Brewing Co
09.2012 - 08.2015

Some College (No Degree): Liberal Arts

Santa Ana College

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Daphne TexeiraCustomer Relations