Open To Work
Daphne Thompson
Los Alamos
Work Preference
Summary
Resourceful professional with a background in education and behavior management. Known for strong computer skills and customer service abilities, contributing to effective classroom support and fostering a positive atmosphere for student learning.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Educational Assistant
Los Alamos Public Schools
Los Alamos, NM
08.2014 - Current
- Supported classroom instruction by preparing materials and resources for teachers and students.
- Assisted in implementing individualized education plans (IEPs) for diverse student needs.
- Monitored student progress and behavior, providing feedback to educators on learning outcomes.
- Collaborated with teachers to create engaging lesson plans that promote student participation.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
Behavior Management Specialist
Team Builders Counseling Services
Santa Fe, NM
07.2008 - 07.2014
- Developed and implemented behavior modification plans to enhance client engagement.
- Conducted assessments to identify behavioral challenges and appropriate interventions.
- Collaborated with multidisciplinary teams to design comprehensive treatment strategies.
- Trained staff on effective behavior management techniques and crisis intervention protocols.
- Monitored client progress and adjusted strategies based on ongoing evaluations.
- Led initiatives to improve service delivery processes, enhancing overall program effectiveness.
- Provided crisis intervention support when necessary, de-escalating situations effectively while prioritizing safety for all involved parties.
Medical Receptionist
Vision West
Los Alamos, NM
06.2003 - 12.2007
- Performed General office duties for busy multi-specialty practice answered phones
- Confirmed upcoming appointments
- Schedule appointments
- Verified patient insurance
- Worked in medical records.
- Led initiatives to streamline front desk operations, reducing wait times and increasing patient satisfaction.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Veterinary Receptionist
White Rock Veterinary Clinic
White Rock, NM
06.2001 - 07.2002
- Managed patient check-ins and appointment scheduling to optimize clinic workflow.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Coordinated communication between veterinarians and pet owners regarding treatment plans and follow-ups.
- Maintained accurate medical records and updated patient files for compliance with veterinary standards.
Studio Coordinator
Jcpenney Custom Decorating
Albuquerque, NM
01.1999 - 11.1999
- Scheduled appointments for custom drapery fittings
- Used data system to enter to track orders
- Greeted customers, answered phones
- Marketed custom decorating services throughout store
- Routinely receiving a bonus for increasing sales there.
Education
No Degree - Marketing And Psychology
Tarrant County Junior College
Tarrant County TexasBachelor of Science - Clinical Psychology
New Mexico State University
Las Cruces, NM06-2029
Skills
- Good computer skills
- Can write short to mid-level reports
- Have learned many different kinds of software
- Well versed with the Google Suite and Microsoft Word
- Word processing and document creating
- Email and digital communication
Certification
https://drive.google.com/file/d/18xy6VdozMu258Z850BwY68-yxfYrZv_E/view?usp=drive_link
Timeline
Educational Assistant
Los Alamos Public Schools
08.2014 - Current
Behavior Management Specialist
Team Builders Counseling Services
07.2008 - 07.2014
Medical Receptionist
Vision West
06.2003 - 12.2007
Veterinary Receptionist
White Rock Veterinary Clinic
06.2001 - 07.2002
Studio Coordinator
Jcpenney Custom Decorating
01.1999 - 11.1999
No Degree - Marketing And Psychology
Tarrant County Junior College
Bachelor of Science - Clinical Psychology
New Mexico State University