Daphne Victoria
Paramus
Summary
- Outgoing professional with logistics management for a fast-paced organization and 6+ years experience in administrative work. Impeccable customer service skills. Seeking to leverage technical and professional expertise to grow in your new role. A self-motivated individual, organized, detailed oriented with excellent people skills.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Delta Airlines
03.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Customer Service Representative
Veolia
10.2021 - 09.2022
- Answered up to 130 calls per day in busy, fast-paced
office for both English and Spanish-speaking customers. - Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Updated and maintained information in customer accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases. Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Bilingual Administrative Assistant
Gazelle Intense Solutions
01.2020 - 03.2020
- Oversaw office inventory activities, including ordering
and requisitions, stocking and shipment receiving. - Arranged corporate and office conferences for company employees and guests.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Organized international and domestic travel arrangements for up to 9 staff members, including all transportation and hotel stays.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Performed billing, collection and reporting functions for office.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Monitored social media and online sources for industry trends.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Fee Scheduler
Callagy Law
01.2018 - 11.2019
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered client information into databases quickly and with minimal errors.
- Data entry –entering PIP files into the system for arbitration.
- Making phone calls to auto insurance companies.
- Medical revenue
- Fee scheduling CPT codes.
- Constant contact with Auto insurances, Doctors, Surgery Centers, Anesthesiologist, and Hospitals.
- Knowledge of no fault/PIP.
Front Desk Receptionist
NJ Retina
04.2014 - 01.2018
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained accuracy, completeness and security for medical records and health information.
- Utilized Athena to manage and confirm patient data, such as insurance, demographic and medical history information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of all requests for medical information and records.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Received incoming calls and messages and addressed or triaged phone requests.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Investigated and resolved customer complaints to foster satisfaction.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Healthcare Representative
Chamberlin Edmonds/Emdeon
03.2010 - 04.2014
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
- Assisted patients in understanding how insurance coverage works and calculated co-pays.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Obtained patient information to properly record and document information, including demographics and medical histories.
- Interacted with medical insurance companies to verify patient eligibility and benefits.
- Screen and complete applications for the inpatient and outpatient treatment taking place at the respective hospital.
- Customer service support including patient inquires and complaints.
- Perform clerical duties upon request including answering phones, filing, and data entry.
Assistant District Manager
Chamberlin Edmonds/Emdeon
09.2011 - 09.2012
- Acted as the primary interface between the customer and Chamberlin Edmonds for all daily operational needs at Jackson Memorial Hospital.
- Responsible for developing and maintaining effective relationships with the customer ensuring that Chamberlin Edmonds charity care and disability Medicaid service levels meet and exceed the expectations of the customer.
- Managed staff of 16 employees working as the liaison between employees and upper management to resolve conflict effectively.
- Trained and developed the team on newly defined policies and procedures.
- Improved operational processes and maintain management level communication to create an effective working environment.
- Worked closely with the district manager to ensure the smooth and efficient operation of all facets of the hospital including the patient relationship with Chamberlin Edmonds in accordance with federal/state rules and regulations.
- Performed all tasks related to quarterly audits and supervision of department.
- Effectively managed employee payroll and hospital billing.
Education
BACHELORS Degree of Science - Business Management
William Paterson University
New Jersey05.2008
Associates Degree - Fashion Design
Fashion Institute of Technology
New York, NY05.2004
Skills
- Microsoft Office Applications (Word, Excel, PowerPoint), Extensive EMR Experience (Athena, eClinicalWorks -basic)
- ACA
- EMR Experience
- Excel
- PowerPoint
- Word
- Spanish
- Quickbooks -Beginner
- Suzy Dental
- First aid
- CPR
Organization
Delta Phi Epsilon Sorority
Timeline
Flight Attendant
Delta Airlines
03.2023 - Current
Customer Service Representative
Veolia
10.2021 - 09.2022
Bilingual Administrative Assistant
Gazelle Intense Solutions
01.2020 - 03.2020
Fee Scheduler
Callagy Law
01.2018 - 11.2019
Front Desk Receptionist
NJ Retina
04.2014 - 01.2018
Assistant District Manager
Chamberlin Edmonds/Emdeon
09.2011 - 09.2012
Healthcare Representative
Chamberlin Edmonds/Emdeon
03.2010 - 04.2014
BACHELORS Degree of Science - Business Management
William Paterson University
Associates Degree - Fashion Design
Fashion Institute of Technology
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