Daphne White
Charlotte,NC
Summary
Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
13
13
years of professional experience
Work History
Manager's Assistant
Bayside Truck Detailing & Repair LLC
Charlotte , NC
11.2011 - Current
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Coordinated special projects such as company events, workshops or team-building exercises.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Researched industry trends to inform decision making processes within the organization.
Transportation Dispatcher
Bayside Motor Freight, LLC
Concord , NC
04.2017 - 01.2020
- Developed and implemented financial strategies to increase efficiency and reduce costs.
- Monitored drivers' progress and updated customers on their shipment status.
- Monitored cash flows and identified areas of risk or opportunity.
- Assessed current accounting processes and procedures; developed new policies as needed.
- Evaluated internal controls over financial reporting processes and ensured compliance with applicable laws and regulations.
- Negotiated contracts with vendors, suppliers, customers., ensuring best value for company resources.
- Assigned vehicles to drivers based on the type of goods being transported.
- Researched alternate routes when necessary due to traffic or road conditions.
- Provided support to drivers in regards to directions, paperwork.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Verified that all required documents were received prior to dispatch.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Generated reports for management review related to driver performance, delivery delays.
- Analyzed daily freight volumes and allocated resources accordingly.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Created schedules and dispatched drivers to various sites in South East Region.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Planned, assigned and directed 10 plus fleet drivers to promote successful deliveries and excellent customer service.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Oversaw bookkeeping and dispatching operations for towing, hauling and roadside assistance services, including supervising 10-15 employees.
- Prepared daily work and run schedules.
- Arranged for repairs to restore service and schedules.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Ordered supplies or equipment to issue to personnel.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Oversaw communications within assigned territories.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Prepared annual budget plans, quarterly forecasts, and monthly closing activities.
- Analyzed financial data to identify trends and recommend solutions for improvement.
Education
Phlebotomy
Stanly Community College
Albemarle, NC01-2000
Cosmetology Education
Wards Corner Beauty Academy, Inc.
Norfolk, VA01-1992
High School Diploma -
Albemarle High School
Albemarle, NC06-1985
Some College (No Degree) - Entrepreneurial Studies
Montreat College
Montreat, NCSkills
- Technical Troubleshooting
- Employee Relations
- Document Preparation
- Expense Tracking
- Travel Arrangements
- Ensuring Confidentiality
- Maintaining confidentiality
References
References available upon request.
Timeline
Transportation Dispatcher
Bayside Motor Freight, LLC
04.2017 - 01.2020
Manager's Assistant
Bayside Truck Detailing & Repair LLC
11.2011 - Current
Phlebotomy
Stanly Community College
Cosmetology Education
Wards Corner Beauty Academy, Inc.
High School Diploma -
Albemarle High School
Some College (No Degree) - Entrepreneurial Studies
Montreat College
Similar Profiles
Ricardo Ariel Villamil PinedaRicardo Ariel Villamil Pineda
Heavy Equipment Mechanic at D.C. Roadside Truck Repair Service LLCHeavy Equipment Mechanic at D.C. Roadside Truck Repair Service LLC
Thomas SprayberryThomas Sprayberry
Owner /Diesel Mechanic at T&T Truck Repair LLCOwner /Diesel Mechanic at T&T Truck Repair LLC
Davor VarcakovicDavor Varcakovic
Front Desk Manager at Em Truck repair LLCFront Desk Manager at Em Truck repair LLC