Daphne White Russell
Calera,Alabama
Summary
Highly detailed, balanced, and reliable professional with a proven track record in customer service, time management, and trend tracking. Skilled in troubleshooting problems and constructing effective solutions. Exceptional verbal and written communication abilities, with a solid background in fostering positive relationships and consistently surpassing goals.
Overview
43
43
years of professional experience
Work History
Administration
Earl Dudley LLC
05.2023 - Current
- Established standard and lease accounts.
- Set up the schedules and print the payment coupon books
- Keep track of the payment schedules
- Prepare and download the sales tax reports into pivot tables to review and prepare the state, county, and city sales tax
- These reports come from a3rd party
- Stay up to date on each state’s sales tax laws and any changes that apply to us
- Communicate effectively with my office to make sure that each line item, invoice, credit memo is correct
- Document the customers inquiries and questions to the account
- Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
- Answer the phone, greet the customer with a welcoming smile
- Process the incoming mail, process the invoices from the sales orders and apply the payment from the mail, or credit card payments
- Handle customers’ disputes regarding payments or invoicing
- Collection experience
- Resolve collections by examining customers payment plans and payment history
- Invoice and apply the monthly lease payments
- Prepare bills receivable, invoices, and bank deposits with a remote scanner
- Working hybrid at this point.
Billing Specialist (WFH)
Engie Impact
09.2021 - 05.2023
- Resolve account level edits including meter number changes, account number changes and final bill edits
- Research missing bills not received
- Assist in resolution of team issues such as shut offs, disconnect notices, increase in late fees or service failures
- Review final bill reporting to ensure accuracy and all pertinent information is included for client review
- Complete any necessary payment research to ensure client accounts remain current and services remain on
- Includes working with accounting, p-card, EFT, and internal team members
- Contact vendors to update billing address
- Ensure that follow-up email and correspondence are completed in a timely manner
- Answer incoming calls from utilities and vendors
- Data entry on-going, resource and history bills as needed
Accounting Services Associate - Retired
Shelby County Commission
06.1994 - 04.2021
- Always provided the best customer service by phone or walk-in customers
- Handles both dial-in and dial-out phone contacts with tact and professionalism
- Utilized the software for entering the customer’s information into a computerized database
- Analyzed and entered the data to process the sales tax payments
- Batches of50-100 per batch for over7000 customers
- Kept taxpayers’ complaint by sending out routine notices and working to set up payment plans for delinquency
- Called on past due taxes on customers in the30–60–90-day notices
- Maintained accuracy by routinely verifying taxpayer information, identification numbers and computations
- Opened and processed all mail by making batch deposits through a remote check scanner
- Performed data entries to process sales tax payments to taxpayer’s accounts and matched deposits daily
- Balanced, prepared, and administered the department monthly reports to upper management
- Process, order, and receive all office supply orders, purchase orders and requisitions through our Munis software
- Cross trained in accounts receivables and payables over the27 years of employment
- Trained all the new employees for the departments
- Balanced the audit and cash book with a fellow employee
- Downloaded the state files for the Shelby County payments, paid through the state’s website and posted them to the proper accounts
- Prepared the budget quote for the department regarding the tobacco stamps to sell
Regions Bank
02.1994 - 06.1994
- Balanced all unrecognizable items and transactions that kicked out of the sorter
- Assisted internal and external customers, independently handling numerous clerical tasks
- Entered data into the system and printed out requested sets and generated reports
Night Processor/ Balancer/ Day Back-up Teller & Proof Operator
Central State Bank
04.1984 - 01.1994
- Received checks and cash, verifying amounts, and checking accuracy of deposit slips
- Generated and mailed customer statements for specific transaction periods
- Upheld strict confidentiality standards for sensitive and proprietary information
- Added new material to file records or created new records, as necessary
- Processed the daily work during the night and generated all current and accurate reports for the next business day of operations
- Also did year-end close balance
- Prepared official checks, money orders and certified checks
- Archived outdated records to provide space for new documents and files
Radiology Technician Aide
Shelby Medical Center
06.1983 - 11.1983
- Collected thorough, accurate patient medical histories for diagnostic and recordkeeping requirements
- Completed patient medical jacket with described procedures
- Transported patients to and from the department
- Placed the case in the machine to develop/process the scans
- Set up customer accounts in system and updated details to reflect current information
Pharmacy Technician
Shelby Medical Center
07.1982 - 03.1983
- Assisted pharmacists with completing orders by handling basic tasks such as labeling bottles
- Completed sales for pharmacy merchandise
- Supported pharmacists by measuring, counting and labeling prescriptions
- Controlled and monitored storage access to secure drug supplies
- Delivered patients’ medication to the appropriate floors and placed in the appropriate places for the nurses
- Performed other duties assigned by the supervisor or pharmacist on duty
Education
Associate of Applied Science (AAS) - Computer Science
Southern Junior College of Business
Birmingham, Alabama07.1984
Skills
- Proficient with office equipment operation
- 30 years of responsible clerical
- Proven experience as Accounts Receivable clerk
- Proficient with SharePoint & Microsoft Office
- Strong ability to work in a team environment
- Oracle Software
- Accounting I and II
- Excellent organizational skills
- Customer service oriented
- Effective communication skills
- High degree of accuracy
- Collection experience
- Auditing payables
- Kronos & UltiPro time keeping
- Data Entry
- Proven office phone etiquette
- Teams
- Great attention to details
- Pivot Tables
- NetSuite
Timeline
Administration
Earl Dudley LLC
05.2023 - Current
Billing Specialist (WFH)
Engie Impact
09.2021 - 05.2023
Accounting Services Associate - Retired
Shelby County Commission
06.1994 - 04.2021
Regions Bank
02.1994 - 06.1994
Night Processor/ Balancer/ Day Back-up Teller & Proof Operator
Central State Bank
04.1984 - 01.1994
Radiology Technician Aide
Shelby Medical Center
06.1983 - 11.1983
Pharmacy Technician
Shelby Medical Center
07.1982 - 03.1983
Associate of Applied Science (AAS) - Computer Science
Southern Junior College of Business
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