Daphne Williams
Miami Gardens,USA
Summary
Dynamic leader with a strong background in steering teams toward success. Possesses significant experience in strategic planning, effective communication, team motivation, and conflict resolution. Known for servant leadership and fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Preparation & Flow Leader - Receiving
IKEA
Sunrise, Florida
07.2018 - Current
- Manage the receiving process to maintain proper inventory & to ensure store fullness
- Oversee the receiving claims process for damaged and quantity discrepancies
- Interact with the Traffic Team to ensure proper Truck Scheduling
- Plan and complete weekly department scheduling to ensure adequate coverage daily
- Manage 33 co-workers who were responsible for Receiving, Replenishment, Equipment Operation, and Inventory Counting.
- Train and certify drivers on Reach, Counterbalance, and Powered Pallet Jack
- Ensure the Daily inventory processes are complete
- Monitor associate Productivity and Accuracy daily
- Correct Associate Time issues to ensure timely Payroll Processing
- Communicate via email, Teams, Zoom, or over the phone with the Traffic team or the Distribution Center if any issues arise, or to recognize successes
- Conduct regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Participate in potential new hire interviewing sessions to help identify qualified candidates.
- Find ways to improve processes and implement them with the support of the team
- Implement engagement activities within the department to increase co-worker morale
- Foster a positive and motivating work environment, leading to an increase in team morale.
- Follow company standards and polices for corrective actions after all efforts are exhausted in encouraging a co-worker's improvement
- Coach and mentor individuals on professional development goals.
- Develop and maintain a safe working environment, adhering to all safety protocols and regulations.
- Conduct regular performance evaluations, providing constructive feedback and setting individual goals.
Split Case Manager
OFFICE DEPOT
Weston, Florida
11.2007 - 07.2018
- Engaged in the Warehouse 5s Processes
- Supervised 45 associates who were responsible for Order Filling/ Quality/ Packing
- Perform the hiring process when needed
- Conducted Performance Reviews
- Monitored associate Productivity and Accuracy daily
- Corrected associates' Time issues to ensure timely Payroll Processing
- Plan and complete weekly department scheduling to ensure adequate coverage daily
- Follow company standards and polices for corrective actions after all efforts are exhausted in encouraging a co-worker's improvement
Continuous Process Improvement Specialist
Office Depot
Buford, Georgia
08.2006 - 11.2007
- Update and Support the DC SharePoint
- Interact with Comm East for customer resolution
- Respond to E-Order and Bin Check Requests
- Respond to 1214 Production Service Requests
- Update Associates on Bonus Tracking
- Maintain Seasonal Orders by Rerouting Out-of-Stock Items
- Supported all areas of production as needed
- Prepared reports detailing results from process reviews and improvement efforts.
- Process Claims for Transportation Failures
- Produce Daily Transportation Exception Report
- Monitored customer feedback to inform improvements in service delivery operations.
- Communicated effectively with all levels of staff regarding process changes or updates.
- Analyzed existing processes, identified areas of inefficiency, and proposed solutions for improvement.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Decreased waste by employing lean manufacturing principles.
Split Case Specialist
Office Depot
Buford, Georgia
03.2004 - 08.2006
- Rotated associates when needed to maintain production flow
- Developed and Implemented a Break Schedule for Associates
- Working with Loading and QA to ensure Proper Staffing was made during peak hours
- Communicated with associates and made sure they had what was needed to do their jobs
- Worked with maintenance to ensure production flow
- Worked with module and loading to make route dispatch times
- Supported all areas of production as needed
Material Handler
MCKESSON
Duluth, Georgia
05.2003 - 12.2004
- Pick merchandise within company guidelines and standards
- Help maintain accurate inventory by location verification and audits
Profiler
Office Depot
Buford, Georgia
04.2003 - 03.2004
- Maintained profile request log
- Researched fast-moving items and relocated them to beneficial locations
- Adjusted inventory counts to maintain accuracy
Inventory Control Associate
Office Depot
Buford, Georgia
11.2002 - 04.2003
- Responded to inventory flags promptly within the module
- Trained new associates on processes
- Monitored levels of essential materials and products to ensure availability.
- Documented discrepancies between physical count and computer-generated reports.
- Maintain the WMS and IMS systems by daily research and adjustments
- Performed regular cycle counts to verify accuracy of inventory balances.
Customer Service Representative
SEARS HOLDING CORPORATION
Buford, Georgia
10.2002 - 01.2003
- Place orders for customers
- Answer any order inquiries
- Provide excellent customer service to anyone who calls
Returns, D&D, Bulk, Wholesale, IC Specialist
OFFICE DEPOT
Weston, Florida
10.2001 - 11.2002
- Stock and pick merchandise within company guidelines and standards
- Replenish merchandise to the correct location to limit shrinkage
- Help maintain accurate inventory by location verification and audits
- Receive and put away merchandise accurately by label and location recognition
- Maintain the WMS and IMS systems by daily research and adjustments
Secretary
FL. A&M UNIVERSITY
Tallahassee, Florida
07.2001 - 10.2001
- Company Overview: Institute of Public Health
- Answered the phone and directed calls to the appropriate recipient
- Daily mail run, which included picking up and delivering the department mail
- Filing within the company guidelines and maintaining confidentiality
- Institute of Public Health
Crew Member
MCDONALDS
Tallahassee, Florida
05.2001 - 09.2001
- Took accurate orders in the drive-thru
- Maintained a clean, safe, and organized environment
- Showed excellent customer service skills at all times
Receptionist
DIGESTIVE DISEASE CLINIC
Tallahassee, Florida
09.1999 - 07.2001
- Answered and directed calls to the appropriate nurse or doctor
- Maintain excellent customer service while answering any questions within company guidelines
- Scheduled Appointments and filing
- Checked patients in and out during their appointment times
Education
53 Credits - Nursing Degree
Miami Dade College
Miami, FL12.2010
High School Diploma -
William H. Turner Technical Arts High School
Miami, Florida06.1999
Skills
- Receiving operations
- Performance management
- Attention to detail
- Business development
- Documentation and reporting
- Employee development
- Workflow management
- Time management
- Coaching and mentoring
Certification
- Company Certified Forklift
- Electronic Pallet Jack
- Stock Picker License
Timeline
Preparation & Flow Leader - Receiving
IKEA
07.2018 - Current
Split Case Manager
OFFICE DEPOT
11.2007 - 07.2018
Continuous Process Improvement Specialist
Office Depot
08.2006 - 11.2007
Split Case Specialist
Office Depot
03.2004 - 08.2006
Material Handler
MCKESSON
05.2003 - 12.2004
Profiler
Office Depot
04.2003 - 03.2004
Inventory Control Associate
Office Depot
11.2002 - 04.2003
Customer Service Representative
SEARS HOLDING CORPORATION
10.2002 - 01.2003
Returns, D&D, Bulk, Wholesale, IC Specialist
OFFICE DEPOT
10.2001 - 11.2002
Secretary
FL. A&M UNIVERSITY
07.2001 - 10.2001
Crew Member
MCDONALDS
05.2001 - 09.2001
Receptionist
DIGESTIVE DISEASE CLINIC
09.1999 - 07.2001
53 Credits - Nursing Degree
Miami Dade College
High School Diploma -
William H. Turner Technical Arts High School
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