Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Daphne Wilson

Summary

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Qualified [Desired Position] with strong background in training and store management. Successfully led multiple teams to operational efficiency and enhanced customer satisfaction. Demonstrated expertise in employee development and inventory control.

Professional with strong leadership skills and background in retail management. Proven track record in team collaboration, customer service, and operational efficiency. Adept at training staff, managing inventory, and driving sales. Known for adaptability and delivering consistent results in dynamic environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Training Store Manager

Salad And Go
06.2023 - Current
  • Trained team members on operational procedures and customer service standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Conducted performance evaluations to identify training needs and enhance employee skills.
  • Developed staff schedules to ensure optimal coverage during peak business hours.

Operations Manager

Raising Cane's Restaurants
05.2022 - 06.2023
  • Streamlined operational processes, enhancing workflow efficiency and reducing delays.
  • Developed and implemented training programs to improve staff performance and adherence to safety protocols.
  • Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
  • Analyzed operational data to identify trends, driving informed decision-making for resource allocation.

Operation Partner/GM Training

Whataburger Restaurants
02.2017 - 04.2022
  • Trained and mentored team members to continuously maintain high satisfaction and performance numbers.
  • Strengthened existing customer relationships through extensive communication and proven marketing strategies.
  • Developed improved filing systems for confidential client records and reports to increase operational efficiency.
  • Recruited and developed 70 employees
  • Scheduled and assigned daily work and activities .
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Trained new employees in specific job requirements.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed and maintained relationships with customers and suppliers through account development.

Patient Care Assistant

MD ANDERSON CANCER CENTER
02.2015 - 03.2017
  • Monitored ongoing care and proactively corrected problems.
  • Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
  • Responded to patient lights to handle needs and enhance overall comfort.

Patient Care Coordinator

MD ANDERSON CANCER CENTER
01.2013 - 03.2015
  • Worked closely with patients to ensure excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Worked with patients to ensure effective scheduling of tests and procedures.
  • Performed in advisory resource capacity by providing patient and family care expertise.
  • Liaised between hospital departments to facilitate effective communication.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Completed documentation of care, hospital actions and patient activities.

Catering Manager

M D ANDERSON CANCER CENTER
04.2005 - 02.2013
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Designed catering packages to increase sales and customer experience.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Planned meals for events of up to 200 people.
  • Worked with chefs to plan menus according to client needs and budgets.

Driver

Metro Lift
03.2000 - 03.2005
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Checked in with dispatch service and updated with current location.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

Education

High School Diploma -

San Jacinto College District
Pasadena, TX
2001

Skills

  • Operations Management
  • Customer service
  • Recruitment
  • Employee Scheduling
  • Effective leader
  • Staff training/development
  • Coaching and mentoring
  • Inventory management

Accomplishments

  • Collaborated with team of 70 in the development of OSATS.
  • Supervised team of 72 staff members.
  • Customer Service
    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    Handled guest complaints, maintaining a positive dining experience for all rest.
  • Improved departmental collaboration by opening up communication channels and increasing transparency.
  • Developed improved tracking and assessment system to increase patient care standards.
  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
  • Managed caseload of 24 patients each month.

Certification

  • CM - Certified Manager Certification

Timeline

Training Store Manager

Salad And Go
06.2023 - Current

Operations Manager

Raising Cane's Restaurants
05.2022 - 06.2023

Operation Partner/GM Training

Whataburger Restaurants
02.2017 - 04.2022

Patient Care Assistant

MD ANDERSON CANCER CENTER
02.2015 - 03.2017

Patient Care Coordinator

MD ANDERSON CANCER CENTER
01.2013 - 03.2015

Catering Manager

M D ANDERSON CANCER CENTER
04.2005 - 02.2013

Driver

Metro Lift
03.2000 - 03.2005

High School Diploma -

San Jacinto College District

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