Daphne Zaragoza
Fort Bend Oral Surgeons
Richmond,TX
2
Languages
1
Certification
6
years of professional experience
Event Coordination Leader experienced in delivering memorable guest experiences while managing multiple parties monthly with a focus on satisfaction and safety. Enhanced customer loyalty through effective staff management and conflict resolution, creating engaging environments. Healthcare Specialist with a solid background in surgical environments, skilled in aseptic techniques and instrument sterilization, committed to patient safety and team collaboration.
Experienced with sterile techniques and surgical instrument handling. Utilizes collaborative skills to support surgical teams and maintain sterile environment. Strong understanding of patient care and adaptability in fast-paced settings.
Work History
Scrub Technician
4 Months- Assisted surgeon during procedures by passing instruments, suctioning, and maintaining clear operative field.
- Sterilized instruments and equipment according to infection control protocols, supporting safe patient care.
- Prepared surgical trays and instruments for oral surgery procedures, maintaining aseptic technique throughout setup.
- Organized operatory rooms before and after cases, ensuring efficient turnover and readiness for the next patient.
- Supported patient preparation by verifying room setup, positioning supplies, and maintaining procedure flow.
- Cleaned and disinfected surgical surfaces, equipment, and instruments to meet clinic hygiene standards.
- Monitored supply levels and restocked sterilization areas, preventing shortages of critical surgical materials.
Cashier
8 Months- Greeted customers and addressed their needs promptly, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Developed rapport with customers, fostering repeat business and loyalty.
- Built relationships with customers to encourage repeat business.
- Stocked and tagged merchandise on sales floor to enhance product visibility.
- Handled customer complaints professionally, strengthening customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to busy periods while maintaining speed and accuracy
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Birthday Party Coordinator/host Supervisor
6 Months- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Planned themed events for young children, teenagers, and milestone adult birthday parties, ensuring client satisfaction and memorable experiences.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Managed supply ordering and budgeting to maintain quality while controlling costs and preventing overruns.
- Maintained party areas during busy events for as many as [Number] guests.
- Resolved conflicts effectively to enhance customer satisfaction and foster loyalty to the company brand.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Cleaned and organized party rooms between events by collecting trash and wiping down surfaces. between events by collecting trash, wiping down surfaces and sweeping floor.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
Restaurant Team Member
9 Months- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties, ensuring the restaurant was prepared for efficient operation each day.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Arrived at work in clean uniform and maintained professional appearance to uphold restaurant image.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Managed multiple tasks simultaneously during peak hours, maintaining quality service and attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Developed friendly rapport with regular customers to enhance their dining experience.
- Resolved customer concerns promptly and professionally, enhancing overall customer satisfaction.
Education
Associate of Science - Biology
Certificate - Dental Assistant
Medical Assistant - Medical Assistant
Skills
Event organization
Entertainment coordination
Event setup
Critical thinking
Schedule coordination
Aseptic Technique
Patient Safety Measures
Collaborative Teamwork
Entertainment Booking
Infection control
Certification
- CMA - Certified Medical Assistant
- CPR Certification
- OSHA Training
- HIPPA Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scrub Technician
Fort Bend Oral Surgeons
06.2026 - CurrentRead More
Cashier
Burlington
12.2025 - 08.2026Read More
Birthday Party Coordinator/host Supervisor
Cheeky Monkey
02.2023 - 08.2023Read More
Restaurant Team Member
Whataburger
04.2020 - 01.2021Read More
Wharton County Junior College
Associate of Science from Biology
Read More
Zollege
Certificate from Dental Assistant
Read More
Stepful
Medical Assistant from Medical Assistant
Read More