Daphnee Boisrond

Verify shipment of all purchases and ensure invoices are sent to accounting.
- Provide quotations on mining parts by phone, email.
- Coordinate with customers to prepare return policy documents.
- Monitor equipment pickup on time.
- Process orders and returns
- Process orders and returns - issue credits and refunds
- Retrieve account information and documents
-Maintain a high level of customer service and satisfaction.
-Respond promptly to customer inquiries or concerns.
-Has strong organizational skills and successfully completes assigned tasks.
- Recommend solutions for business and overall process improvement.
- Processes customer cancellation requests and prepares final invoice for the vendor account

- Respond to customer inquiries received in our call center or in writing.
- Provide assistance to Financial Advisors and Customer Service Associates to meet customer needs by responding to inquiries and
needs of clients by responding to inquiries and researching issues related to various
various annuity applications and transactions.
- Responds promptly to client inquiries or concerns.
- Responsible for processing changes to client files.
-Set up new pension plan application by sponsor.
- Process death requests: update accounts, request overpayment, issue
underpayment, etc.
- Process checks, deposits, refunds, issue monthly payments of their
pensions.
- Locate the family of a deceased member as a pension recipient.
- Set up the pension payment plan.

Research and respond to daily customer service issues through phone calls and emails.
phone calls and emails.
- Support the Customer Relationship Manager as needed.
- Write reports pertaining to customer concern.
- Provide product and service information to customers.
-Guide customers through the purchasing and payment process.
- Maintain weekly reports.
- Provide support and work closely with the sales team.

Responds promptly to general customer inquiries via phone, mail, email and fax.
- Respond to service questions and concerns, and escalate calls appropriately.
appropriate manner.
-Improve service and provide additional service options.
- Continually improve customer satisfaction through expert conflict resolution. Questions and
concerns
- Fulfill bankruptcy requests from stores via email, fax and phone.
- Respond to customer inquiries regarding terms and conditions, reprinting of
statements.
-Train new hires on their new role.