Daphnee Boisrond
Simpsonville,SC
Summary
Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DUX Machinery Corporation
Repentigny, QC
07.2021 - 06.2023
- Managed 100+ daily customer inquiries via email and phone, ensuring optimal satisfaction and outstanding customer experiences
- Utilized CRM software for accurate data entry to verify shipment accuracy and streamline invoice processing for accounting team
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings 60% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Customer Service Administrator
Sun Life
Montreal, CA
07.2019 - 06.2021
- Managed 150+ daily customer calls using CRM tools, optimizing client satisfaction and ensuring smooth customer experiences through accurate data entry
- Responded promptly to call center and written inquiries, leveraging strong CRM skills and precise data entry to meet and exceed customer needs
- Collaborated with Financial Advisors and Customer Service Associates to address client concerns and enhance overall customer experiences
- Processed client file updates and new pension plan applications with meticulous data entry, contributing to seamless customer experiences
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
Client Services Representative
TD
Greenville, SC
09.2014 - 06.2019
- Managed 150+ daily customer calls using CRM systems, consistently delivering satisfactory outcomes and exceptional customer experiences
- Offered troubleshooting guidance for technical issues, utilizing CRM knowledge and precise data entry to resolve challenges and enhance customer experiences
- Mentored junior customer service representatives on best practices, emphasizing the importance of exceptional customer experiences through accurate data entry and CRM use
- Collaborated with sales, marketing, and management to achieve goals, contributing to a unified focus on outstanding customer experiences
- Resolved critical escalations using CRM data and insights, playing a key role in enhancing customer retention and satisfaction through accurate data entry
- Introduced unique discount options based on CRM insights, driving customer retention and fostering interest in new product lines through accurate data entry practices.
Education
Some College (No Degree) - Human Resources Management
HEC Montréal
Skills
- Data Collection
- Upselling and Cross-Selling
- Data Entry
- Information Security
- Product Knowledge
- CRM Software
- Customer Relationship Management (CRM)
- Shipping and Receiving Understanding
- Critical Thinking
- Call Center Operations
- Microsoft Office Expertise
- Business Development Understanding
- Product Education
Timeline
Customer Service Representative
DUX Machinery Corporation
07.2021 - 06.2023
Customer Service Administrator
Sun Life
07.2019 - 06.2021
Client Services Representative
TD
09.2014 - 06.2019
Some College (No Degree) - Human Resources Management
HEC Montréal
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