Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

DAPHNEE GUERRIER

Business Administration/Management
Tallahassee,FL
DAPHNEE GUERRIER

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank position, Hotel Manager position. Ready to help team achieve company goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over two years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
years of professional experience

Work History

JCPENNEY

Operations Associate
04.2021 - Current

Job overview

  • Receive and unload merchandise, work with co-workers to unload trucks, and prepare merchandise in backroom. Keep stockroom safe, clean, and organized. Responsible for finding and fulfilling orders placed online. Perform operations functions of store in order to create outstanding customer experience
  • Work with team to perform tasks prior to store opening
  • Working with all merchandise quickly in-store
  • Processing all store merchandise
  • Taking care of pricing and markings, changing ticket prices and markings on merchandise on sales floor.
  • Replenishing and restocking stores and understanding customer’s needs
  • Maintain clean and well-organized stockroom
  • Ship from Store, Online Order Delivery and returns, shipping online orders, and merchandise receiving
  • Develop merchandise strategy
  • Execute plan by following directions of leadership about where to place merchandise throughout store efficient manner
  • Follow merchandising standards and deliver outstanding customer experience by maintaining these standards as goods flow sales floor
  • Participants in learning environments: Ability to absorb new information from colleagues and training materials about merchandise, shrinkage, safety, productivity,
  • Maintained and prioritized to-do-list and followed up to complete tasks on time
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures
  • Followed shipping and receiving procedures for goods and materials
  • Conducted regular inventory audits to prevent stock shortages and losses
  • Operated pallet jack to move unloaded goods to correct locations in warehouse
  • Analyzed data to identify trends and patterns and exercise strategic decisions
  • Performed regular safety audits to establish compliance with safety regulations
  • Putting go-backs and performing recovery
  • Increased customer service success rates by quickly resolving issues
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations
  • Built relationships with external stakeholders to establish seamless operations
  • Collaborated with peers and other business areas to leverage best practices
  • Implemented control measures to reduce costs and align with budget
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction

Alpha N Omega Marketing Inc

Assistant Account Manager Retail Customer Service/Sales Representatives
09.2017 - 03.2020

Job overview

  • Providing consistent customer experience across products of Direct TV satellite, AT&T Internet, Sam's Club mobility, AT&T cell phones, Verizon cell phones, Sprint cell phones, and home security
  • In some department stores, Walmart, Costco, Best Buy, and Sam's Club
  • Manages many customer transactions and payments by operating cash register and all applicable equipment
  • Promoting and serving customers face-to-face, interaction with customers by providing information about products and services of organization
  • Prospecting, identifying customers' needs, recommending products, answering customers' questions, and placing orders
  • Managing complaints from customers, processing orders, calculating charges, and billing or processing payments
  • Strong communication and listening skills, persuasion, and teamwork
  • Using sales techniques to close sales, deliver products, and provide after-sales support
  • Ability to persuade, self-motivation, enthusiasm, and perseverance
  • Responsible for planning, implementing, and managing individual marketing and sales plans for customers
  • Used human relations skills, communication skills, and negotiation skills to market and sell Direct TV, internet, and cell phone services
  • Excellent communicator, writer, and interpersonal resource
  • Negotiating and follow-up skills are excellent
  • Knowledgeable about technology products and services
  • Frequently exceeded monthly sales goals by 20% to 50%
  • Awarded cash and gift cards for participating in various monthly and quarterly promotions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Maintained and managed customer files and databases.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reviewed submitted documents to check compliance and enforce record-keeping policies.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed over 50 customer calls per day. Increased sales by 10%
  • Established team priorities, maintained schedules, and monitored performance
  • Created customer support strategies to increase customer retention
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Established team priorities, maintained schedules and monitored performance
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Defined clear targets and objectives and communicated to other team members
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Developed detailed plans based on broad guidance and direction
  • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations
  • Completed daily logs for management review
  • Trained and supervised employees on office policies and procedures
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.

Florida Department Highway Safety & Motor Vehicles

OPS Senior Clerk
06.2015 - 09.2016

Job overview

  • Updates driver's license record online
  • Conducts records searches
  • Screening, verifying, researching, and keying of Florida, Out of State, and Federal disposition citations and/or documents comprise processing process
  • Helped supervisors in requesting DUI and other mandatory citations to be added to driving records.
  • Bureau of Administrative Review's email system
  • Updates online status of surrendered driver's licenses
  • Prepares and scans documents
  • Assisted personnel with inquiries and requests
  • Operating microfilm reader printer to scan microfilm in order to get photographic images of documents related to driver's licenses
  • Uses computer to get driver's license documents from CD disks
  • Working closely with clients and customers to ensure that customers receive clear and accurate images at right time
  • Process microfilm requests for copies of documents by making sure all transactions are correct, clear, and legible
  • Scan microfilmed documents and email them within one day of receiving them
  • Responding to insurance requests through GOVQA website, adding insurance requests GOVQA website, and folding letters
  • Review audio and video transcripts about driver, as well as negative film photographs
  • Analyze and evaluate source documents using personal computer to verify accuracy and sufficiency of information before entering it into computer.
  • Maintained filing system and organized customer documents for easy retrieval of information
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Managed over 50 customers data entry per day

Emmanuel Bail Bonds

Administrative Assistant
06.2013 - 06.2014

Job overview

  • Scheduling appointments, taking phone calls, and filing
  • Type letters and handle incoming correspondence, as well as make copies of documents and pay bills
  • Keep in touch with clients by logging in when agent last spoke to clients with outstanding bonds
  • Make sure documents are kept organized agent is aware of upcoming court dates for clients, alerting customers immediately if any court dates are missed
  • Formatting correspondence, memos, forms, reports, and confidential information
  • Assisting assigned personnel by answering their phone lines
  • Responsible for maintaining records and filing systems in office
  • Help prepare and disseminate reports; coordinate buying activities of bureau; organize and maintain work files; coordinate personnel activities of bureau; arrange travel and prepare travel documents to provide customer service to internal and external stakeholders, and coordinate maintenance of office and equipment.
  • Executed record filing system to improve document organization and management
  • Created and maintained databases to track and record customer data
  • Managed over 50 customer calls per day
  • Assisted development and implementation of new administrative procedures
  • Developed strategies to streamline and improve office procedures
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Performed research to collect and record industry data

Wal-Mart Supercenter

Cashier/Customer Service Associate/Sales Associates
02.2005 - 05.2013

Job overview

  • Point-of-sale experience with consistent customer interactions
  • Processed customer sales transactions and all types of payments by operating cash register and all appropriate equipment
  • Greeted customers and assisted them with purchases at cash registers in front of stores
  • Scanning all items, processing cash, checks, and credit card transactions, and deactivating security devices on bags and purchased items
  • Maintain required amounts of cash in registers and request price checks when necessary
  • Also, verify customers' ages when buying restricted merchandise such as beer or wine
  • Cleaning work areas and returning merchandise to shelves and racks
  • Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
  • Handling returns and answering questions about merchandise, store policies, and ongoing promotions
  • Helped with different parts in store
  • Assessing and identifying customers’ needs
  • Helped maintain good customer service
  • Consulting and collaborating with other professionals to promote quality and continuity of service
  • Helped having safe and clean environment
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Helped customers' complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged, and displayed merchandise as required
  • Answered questions about store policies and addressed customer concerns
  • Assisted customers with returns, refunds, and resolving transaction issues
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Checked personal identifications during alcohol and tobacco sales
  • Lifted up to 20 pounds at once and used forklift to move heavier loads
  • Helped customers complete purchases, locate items, and join reward programs
  • Stocked, tagged and displayed merchandise as required
  • Tallied cash drawer at beginning and end of each work shift
  • Upsold additional products and services to customers, increasing revenue
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Used POS system to enter orders, process payments and issue receipts
  • Worked with floor team and managers to meet wide range of customer needs
  • Learned duties for various positions and provided backup at key times
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Processed refunds and exchanges in accordance with company policy

Galilee Seventh Day Adventist Church

Youth Advisor (volunteer)
08.2001 - 08.2003

Job overview

  • Have experience working with young children between ages of 6 and 15
  • Having knowledge of human development and adolescent behavior
  • Lead discussions with youth, lead games, and activities, and serve as mentor and example of Christian faithful living
  • Helped youth with homework, punctuation, and voice
  • Read stories aloud and encourage them to address content
  • Also helped with many other activities, including sports and church services
  • Excellent organizational skills
  • Experience in leading group activities and facilitating team-building exercises
  • Ability to manage volunteer team and coordinate activities
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues
  • Provided key emotional support to special needs youth
  • Managed and led activities promoting growth in mental, emotional, and educational areas
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences
  • Encouraged youth clients to develop own activities and leadership skills through group discussions
  • Assisted in identifying and reducing barriers to youth engagement and development
  • Contributed to development of individualized plans to support youth goal achievement
  • Supported and mentored students in developing skills to become successful in community
  • Developed and implemented range of lessons and resources to motivate young people
  • Assisted in conducting needs assessments to identify key areas of service needs
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources
  • Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences
  • Facilitated youth development and leadership programs for young people from diverse backgrounds
  • Collaborated with parents, teachers and professionals to drive youth program outcomes

Education

WARNER UNIVERSITY LAKE WALES
Lake Wales, FL

Bachelor of Arts from Business Administration, Management/Accounting
12.2010

University Overview

Warner University
Lake Wales, FL

M.D. from Business Administration/Management
08.2012

University Overview

Skills

  • Proficient in
  • Microsoft office Word, Excel, and Power Point
  • Internet savvy (Chrome, Safari, and Firefox)
  • Quick problem solver
  • Leadership qualities
  • Organizational and analytical skills

Additional Information

Additional Information

I am trilingual; I speak French and Creole. Able to speak, to read and to write.

Languages

French
Native or Bilingual

Timeline

Operations Associate
JCPENNEY
04.2021 - Current
Assistant Account Manager Retail Customer Service/Sales Representatives
Alpha N Omega Marketing Inc
09.2017 - 03.2020
OPS Senior Clerk
Florida Department Highway Safety & Motor Vehicles
06.2015 - 09.2016
Administrative Assistant
Emmanuel Bail Bonds
06.2013 - 06.2014
Cashier/Customer Service Associate/Sales Associates
Wal-Mart Supercenter
02.2005 - 05.2013
Youth Advisor (volunteer)
Galilee Seventh Day Adventist Church
08.2001 - 08.2003
WARNER UNIVERSITY LAKE WALES
Bachelor of Arts from Business Administration, Management/Accounting
Warner University
M.D. from Business Administration/Management
DAPHNEE GUERRIERBusiness Administration/Management