Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Hi, I’m
Daphnee Lemieux
Boca Raton,FL
Summary
Overview
11
years of professional experience
1
Certification
Work History
RQ Building Products
Administrative Assistant
Job overview
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Johnson Controls Inc
Bilingual Customer Support Coordinator
04.2017 - 10.2022
Job overview
- Assist several departments with sales, order procurement, and field support as a liaison with commercial accounts
- Consult and coordinate with team members to evaluate order fulfillment and repair issues
- Provide sales quotes to French and English-speaking customers and perform other position-related duties as assigned, depending on assignment settings.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Discovery Communications
Bilingual Customer Service Representative
07.2021 - 09.2022
Job overview
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assist US and Canadian customers with inquiries related to their subscriptions
- Help with billing questions, provide technical assistance
- Translate documents from English to French when required
- Assistance provided through chats, live calls and emails.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
RQ Building Products
Warranty Assistant
02.2020 - 08.2021
Job overview
- Assist the warranty department with scheduling service appointments, ordering parts, and billing customers and builders as needed
- Draft correspondence and email
- Perform other administrative duties as assigned.
United States Embassy, Port Au
Administrative / Human Resources Assistant
10.2012 - 12.2015
Job overview
- Maintained and updated all current prospective job openings
- Screened and processed all job applicants.
- Planned and prepared a detailed analysis of job trends and patterns
- Created and administered monthly and weekly staff projections and maintained the director's agenda.
- Arrange meetings and Diplomatic events.
- Set up orientations and initial training for new employees.
- Coordinated employee training programs to improve productivity and performance.
- Participated in recruitment and selection process for new hires.
Education
Christ The King Secretarial SchoolPort Au Prince, Haiti
Technical Diploma from Administrative assistant
05.2008
University Overview
Skills
- Dedicated and focused
- Experienced in managing business office functions and providing excellent support
- Experienced in developing lesson plans, interviewing, and presenting information
- Results-driven
- Proficient in Microsoft Word, Excel, PowerPoint, Quickbooks, and Outlook
- Proficient in Microsoft Words, Excel, PowerPoint
Certification
- Scrum Master Certification
Languages
English
Professional Working
French
Full Professional
Haitian Creole
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Bilingual Customer Service Representative
Discovery Communications
07.2021 - 09.2022
Warranty Assistant
RQ Building Products
02.2020 - 08.2021
Bilingual Customer Support Coordinator
Johnson Controls Inc
04.2017 - 10.2022
Administrative / Human Resources Assistant
United States Embassy, Port Au
10.2012 - 12.2015
Administrative Assistant
RQ Building Products
Christ The King Secretarial School
Technical Diploma from Administrative assistant