Daphne Lai Fang
Alpharetta,GA
Summary
Ambitious Professional seeking to secure a position that will enable me to use my communication and organizational skills, strong customer service background with my ability to work well with people. I have over 15 year's experience providing executive-level client vendor communication. I'm highly organized, dependable, adept, self-motivated and developed professional with excellent communication skills. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Fleet Administrator
Wheels
09.2020 - Current
- Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
- Ensured compliance with all regulations by maintaining accurate records of vehicle inspections, registrations, and insurance policies.
- Evaluated third-party service providers, selecting only those that met strict quality standards while offering competitive pricing options for necessary services.
- Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Managed a diverse portfolio of fleet accounts, ensuring optimal vehicle utilization and cost control.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Consistently ensured compliance with all regulatory requirements pertaining to fleet management activities on behalf of clients.
- Decreased operational incidents by 80% through frequent meetings and high standards of safety protocols.
- Increased productivity and overall output by managing production times.
- Decreased operational incidents by 80 % through frequent meetings and high standards of safety protocols.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Vehicle Acquisition Specialist
LeasePlan USA
01.2016 - 07.2021
- Assist Clients and Account Managers preparing vehicle spec's by providing any needed consultation
- Complete the Vehicle Acquisition approval of specifications for clients
- Analyze individual orders to verify compliance with customer specs as well as ensuring compatibility with manufacturer
- Process final approval of orders before sending to the manufacturer
- Review, update and work status exception report for assigned clients orders
- Monitor reject, status edits and IT audit reports to ensure assigned client orders are placed with the manufacturers
- Accountable for meeting all SLA's
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced order accuracy by meticulously reviewing and verifying customer information.
- Reduced errors in order processing by implementing a thorough quality control system.
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Assisted customers with placing orders, addressing concerns or issues as they arose.
- Maintained comprehensive knowledge of product offerings to provide accurate information to clients during the ordering process.
- Conducted regular audits of open orders, identifying any delays or discrepancies that could impact customer satisfaction or delivery timelines.
- Processed customer orders in line with established policies and procedures.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Adhered to legal regulations to run compliant operations.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Collaborated with sales and inventory teams to ensure product availability for all orders.
Vehicle Acquisition Support
Ryder System
08.2014 - 09.2016
- Responsible for ensuring the accuracy of fleet contracts
- Reading and interpreting contractual documents
- Summarize information concisely
- Ordering equipment (trucks)
- Validating data, requesting adjustments, and processing corrections
- Strong attention to detail and communication skills both written and verbal
- And adhere to strict deadlines
- Improved vehicle acquisition processes by negotiating contracts and collaborating with suppliers.
Policy Change Underwriter
MetLife Insurance
01.2005 - 11.2009
- Review, evaluate and underwrite/covert pre-existing policies to permanent life insurance
- Meet processing deadlines with minimal errors
- Process new business quotes from agents and sales office
- Determines whether to accept or decline risk through evaluation of medical history, occupational hazards and finances
- Determine policy coverage, approvals or denials
- Maintains contact with the field sales force to gather information to explain/defend underwriting course of action
- Work under the pressure of time constraints
- Apply basic accounting principles
- Provide all support to Financial Service Representatives and Agents
- Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
- Maintained strict compliance with industry regulations while skillfully navigating complex underwriting guidelines.
- Strengthened client relationships by providing timely and accurate feedback on individual case statuses and eligibility decisions.
- Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
- Evaluated complex cases involving multiple risk factors and provided recommendations based on thorough analysis of the applicant''s overall insurability profile.
- Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
Treasury Services/Fraud Investigator
JP Morgan Chase
01.1992 - 12.2004
- Conduct detailed investigations of suspicious claims, losses and foreign wire transactions
- Respond to and resolve all Treasury Services and Funds transfer investigations (Multi-currency and USD)
- Resolve inquiries accurately and within a timely manner
- Carefully open, close and investigate funds transfer investigations in a timely manner
- Execute transactions promptly and accurately
- Adhere to SLA policy
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
Client Services Call Center Team Lead
JP Morgan Chase
01.1992 - 05.2004
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
Education
Computer Networking
Metropolitan Institution of Network Technology
Jersey City, NJ04.1996
Some College (No Degree) - Business Administration
CUNY At York College
Queens, New YorkSkills
- Microsoft Word
- Windows
- MS Office
- Outlook
- Excel
- Power Point
- Lotus 123
- AS400
- Salesforce
- Attention to Detail
- Positive Attitude
- Customer Focus
Affiliations
- 2008-01-01, David House of Hope, Director 2010-01-01, 2012-12-31, Love First Christian Center Church, Member/Children's Ministry 2009-01-01, 2012-12-31, Parent Teacher Organization, Member/Volunteer
Timeline
Fleet Administrator
Wheels
09.2020 - Current
Vehicle Acquisition Specialist
LeasePlan USA
01.2016 - 07.2021
Vehicle Acquisition Support
Ryder System
08.2014 - 09.2016
Policy Change Underwriter
MetLife Insurance
01.2005 - 11.2009
Treasury Services/Fraud Investigator
JP Morgan Chase
01.1992 - 12.2004
Client Services Call Center Team Lead
JP Morgan Chase
01.1992 - 05.2004
Computer Networking
Metropolitan Institution of Network Technology
Some College (No Degree) - Business Administration
CUNY At York College