Daphney Carter
Licensed Claim Adjuster
Summary
Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
20
20
years of professional experience
Work History
Bus Driver
Plano ISD
Plano, TX
08.2022 - Current
- Open line of communication, with dispatch, administrators, teachers, parent's and students
- Followed schedules and routes to maintain timely arrivals and departures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Learned and followed school transportation procedures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
Claims Adjuster
Sea Harbor Insurance
Addison , TX
10.2020 - 08.2022
- Assisted in evaluating auto damage and communicated basic repair requirements to clients
- Interacted with policyholders, clients, and relevant parties to gather information
- Supported senior adjusters in vehicle inspections and drafting preliminary estimates
- Collaborated with auto repair professionals to understand repair processes and cost
- Facilitated communication between insurance and auto companies regarding damage assessments
- Developed a strong understanding of legal issues and application of provisionary policy language to an array of claims issues.
- Investigated insurance claims filed by policyholders.
Training Coordinator/Driver
First Student
The colony, TX
08.2012 - 10.2020
- Monitor, evaluate, or record training activities or program effectiveness
- Offer specific training programs to help workers maintain or improve job skills
- Develop alternative training methods if expected improvements are not seen
- Schedule classes based on availability of classrooms, equipment, or instructors
- Coordinate recruitment and placement of training program participants
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Evaluate training materials prepared by instructors, such as outlines, text, or handouts
- Design, plan, organize and direct orientation and training for employees or
Customer Service Specialist
Smile Magic Dentist
Lewisville, TX
06.2011 - 08.2012
- Receive and handle Healthcare and frontline customer service contacts (phone, email, chat) according to business needs
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Schedule and confirm appointments for clients, customers, or supervisors
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Conduct searches to find needed information, using such sources as the Internet
- Train and assist staff with computer usage.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Teachers Aide/Administrative Assistant
Athens ISD
Athens, TX
08.2004 - 05.2011
- Assisted with disable children
- Tested motor skills
- Worked individually with each child to build confidence
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Perform general personnel functions, such as supervision, training, and scheduling
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Create developmentally appropriate lesson plans
- Help children with homework and school work
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
Education
All Lines Claim Adjuster License -
American Adjuster Academy
High School Diploma -
Trinity Valley Community College
Athens, TX2003
Skills
- Licensed Claims Adjuster-50 states territories
- Ability to multi-task by talking to customers while using a computer
- Detail-Oriented Analysis
- Able to Multi task in a Fast Pace Environment
- Current with adjuster continuing education courses
- Experienced in Microsoft products and several phone-answering systems
- Maintains control while carrying on a phone conversation
- Critical thinking skills
- Highly organized and able to maintain current customer files
- Excellent written and oral communication skills
- Able to work under pressure and overcome unexpected issues
- Exceptional Excel Skills
- Fundamental Insurance Principles
Timeline
Bus Driver
Plano ISD
08.2022 - Current
Claims Adjuster
Sea Harbor Insurance
10.2020 - 08.2022
Training Coordinator/Driver
First Student
08.2012 - 10.2020
Customer Service Specialist
Smile Magic Dentist
06.2011 - 08.2012
Teachers Aide/Administrative Assistant
Athens ISD
08.2004 - 05.2011
All Lines Claim Adjuster License -
American Adjuster Academy
High School Diploma -
Trinity Valley Community College
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