Daphney Darvilus
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Lounge Attendant
MCO INTERNATIONAL AIRPORT
02.2021 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
- Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
Healthcare Customer Service Representative
UNITED HEALTH CARE
01.2018 - 03.2020
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Food and Beverage Attendant
Universal Studios
10.2017 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
Crew Trainer
MCDONALDS
09.2015 - 10.2017
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2019
Skills
- Attention to detail
- Inventory management
- Audio-visual equipment operation
- Team collaboration
- Upselling techniques
- Event coordination
- First aid training
- Cash handling proficiency
Languages
HAITIAN CREOLE
Full Professional
Timeline
Lounge Attendant
MCO INTERNATIONAL AIRPORT
02.2021 - 12.2023
Healthcare Customer Service Representative
UNITED HEALTH CARE
01.2018 - 03.2020
Food and Beverage Attendant
Universal Studios
10.2017 - 01.2018
Crew Trainer
MCDONALDS
09.2015 - 10.2017
High School Diploma -
Maynard Evans High School
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