Summary
Overview
Work History
Education
Skills
Tennis, Volley Ball
Timeline
Generic

Daphney Etienne

Santa Clarita,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

PERSONAL ASSISTANT

Mona Kunen
01.2021 - 01.2024
  • Attended meetings, took notes and tracked action items.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Medication management
  • Handled confidential information with discretion and maintained city official documents.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Streamlined communication channels for improved efficiency in handling high-volume calls.

City Carrier

United States Post Office
11.2015 - 01.2021
  • Provide help to customer service about products
  • Collected money for postage due and cash on delivery fees.
  • Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered packages and mail to business and people in local area.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Operated mail processing equipment accurately and safely
  • Distributed mail on foot to residences and businesses, delivering to approximately 50-70 customers per shift.

Front Desk Receptionist

Jfk Inn
11.2010 - 12.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Coordinator's Assistant

TRI-BOROUGH HOMECARE
01.2010 - 01.2013
  • Demonstrated strong attention to detail by meticulously proofreading documents before distribution, ensuring professional presentation and accuracy of information shared.
  • Organized events such as workshops or seminars, coordinating logistics to deliver a smooth experience for attendees.
  • Coordinated training sessions for new employees or refresher courses for existing staff members to enhance overall team capabilities.
  • Ensured compliance with company policies by maintaining up-to-date knowledge on procedures and guidelines applicable to projects handled.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Managed approximately 30-50 incoming calls, emails and faxes per day from customers.

Front Desk Supervisor

Amber Court Assisted Living
04.2009 - 06.2012
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
  • Mentored junior employees, fostering professional growth and improved performance.
  • Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed high-volume (30-50) incoming calls, important emails, and faxed documents.

Education

Associate of Science - Register Nurse

BOROUGH OF MANHATTAN COMMUNITY CUNY
New York, NY
05.2026

Certification - Medical Billing And Coding

NEW YORK BUSINESS INSTITUTE
Queens, NY
09.2010

GED -

CANARSIE HIGH SCHOOL
Brooklyn, NY
01.2005

Skills

  • Multitasking and Organization
  • Medical Terminology
  • Customer Service
  • Strong Communication Skills
  • Strong Problem Solver
  • Attention to Detail
  • Dedicated Team Player
  • Advanced multitasking abilities
  • Administrative Support
  • Resourceful
  • Event Planning
  • Travel Arrangements

Tennis, Volley Ball

Tennis is a great sport that people of all ages can enjoy. It is a game of skill and strategy, where you need to have good hand-eye coordination, quick reflexes, and stamina. Volleyball, on the other hand, is a team sport that requires communication, coordination, and teamwork. It is a fast-paced game that will test your reflexes and strength.



Timeline

PERSONAL ASSISTANT

Mona Kunen
01.2021 - 01.2024

City Carrier

United States Post Office
11.2015 - 01.2021

Front Desk Receptionist

Jfk Inn
11.2010 - 12.2015

Coordinator's Assistant

TRI-BOROUGH HOMECARE
01.2010 - 01.2013

Front Desk Supervisor

Amber Court Assisted Living
04.2009 - 06.2012

Associate of Science - Register Nurse

BOROUGH OF MANHATTAN COMMUNITY CUNY

Certification - Medical Billing And Coding

NEW YORK BUSINESS INSTITUTE

GED -

CANARSIE HIGH SCHOOL
Daphney Etienne