Daphney Etienne
Santa Clarita,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
PERSONAL ASSISTANT
Mona Kunen
01.2021 - 01.2024
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Medication management
- Handled confidential information with discretion and maintained city official documents.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined communication channels for improved efficiency in handling high-volume calls.
City Carrier
United States Post Office
11.2015 - 01.2021
- Provide help to customer service about products
- Collected money for postage due and cash on delivery fees.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Delivered packages and mail to business and people in local area.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated mail processing equipment accurately and safely
- Distributed mail on foot to residences and businesses, delivering to approximately 50-70 customers per shift.
Front Desk Receptionist
Jfk Inn
11.2010 - 12.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Coordinator's Assistant
TRI-BOROUGH HOMECARE
01.2010 - 01.2013
- Demonstrated strong attention to detail by meticulously proofreading documents before distribution, ensuring professional presentation and accuracy of information shared.
- Organized events such as workshops or seminars, coordinating logistics to deliver a smooth experience for attendees.
- Coordinated training sessions for new employees or refresher courses for existing staff members to enhance overall team capabilities.
- Ensured compliance with company policies by maintaining up-to-date knowledge on procedures and guidelines applicable to projects handled.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coordinated with human resources department to handle payroll and personnel databases.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.
Front Desk Supervisor
Amber Court Assisted Living
04.2009 - 06.2012
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
- Mentored junior employees, fostering professional growth and improved performance.
- Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed high-volume (30-50) incoming calls, important emails, and faxed documents.
Education
Associate of Science - Register Nurse
BOROUGH OF MANHATTAN COMMUNITY CUNY
New York, NY05.2026
Certification - Medical Billing And Coding
NEW YORK BUSINESS INSTITUTE
Queens, NY09.2010
GED -
CANARSIE HIGH SCHOOL
Brooklyn, NY01.2005
Skills
- Multitasking and Organization
- Medical Terminology
- Customer Service
- Strong Communication Skills
- Strong Problem Solver
- Attention to Detail
- Dedicated Team Player
- Advanced multitasking abilities
- Administrative Support
- Resourceful
- Event Planning
- Travel Arrangements
Tennis, Volley Ball
Tennis is a great sport that people of all ages can enjoy. It is a game of skill and strategy, where you need to have good hand-eye coordination, quick reflexes, and stamina. Volleyball, on the other hand, is a team sport that requires communication, coordination, and teamwork. It is a fast-paced game that will test your reflexes and strength.
Timeline
PERSONAL ASSISTANT
Mona Kunen
01.2021 - 01.2024
City Carrier
United States Post Office
11.2015 - 01.2021
Front Desk Receptionist
Jfk Inn
11.2010 - 12.2015
Coordinator's Assistant
TRI-BOROUGH HOMECARE
01.2010 - 01.2013
Front Desk Supervisor
Amber Court Assisted Living
04.2009 - 06.2012
Associate of Science - Register Nurse
BOROUGH OF MANHATTAN COMMUNITY CUNY
Certification - Medical Billing And Coding
NEW YORK BUSINESS INSTITUTE
GED -
CANARSIE HIGH SCHOOL