Daphney Griffin
Markham,IL
Summary
Healthcare Assistant with 25+ years of experience assisting nursing staff in delivery of patient care. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices. Supports qualified staff in management and execution of clinical practice. Collaborates with multi-disciplinary team and acts as patient advocate to deliver quality care. Undertakes range of clinical support functions and participates in continuous quality improvement initiatives to enhance quality of patient care.
Overview
31
31
years of professional experience
Work History
Healthcare Assistant
Advocate Aurora Health
Oakbrook Terrace, IL
12.2019 - Current
- Assists in the management of patient information in a high volume, fast paced Electronic Intensive Care (eICU) Center,
- Verifies patient census and staff assignments at beginning of shift,
- Retrieves patient data from hospital’s system and enters it in the eCare Manager application,
- Reports “stat results” or “abnormal labs” to MD/RN in a timely manner, Data entry and retrieval is accurate and timely,
- Enters new admissions within 10 minutes of notification
- Enters nursing flowsheet data within one hour of receipt,
- Answers the phone and directs and dispatches calls in the eICU Center, Types, copies, faxes.
- Maintains a variety of databases, spreadsheet and project assignments
- Updates ICU knowledge as appropriate
- Participates in staff meetings
- Demonstrates positive customer relations skills and exhibits communication skills that facilitate interchange between health care workers to provide quality patient care/outcomes
- Effective interpersonal skills necessary to interact with eICU Center and unit personnel
- Professional phone etiquette
- Maintains patient confidentiality
Unit Secretary in Pediatrics Unit
Lutheran General Children's Hospital
Park Ridge, IL
04.2019 - 07.2020
- Handled lab equipment, cleaned keyboards, monitors and disk drives
- Completed skilled administrative work to support all office staff and operational requirements
- Maintained current and accurate medical records for over 60 patients
- Enhanced office efficiency by handling 100+ callers per day
- Organized paperwork such as charts and reports for office and patient needs
- Processed lab paperwork and requests according to physicians' orders
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Transcribed doctors' medication orders, lab test requests and care plans
- Drafted unit correspondence, including memos, emails and department updates
- Provided information for patient admissions and discharges to foster timely processing
- Managed incoming calls and directed to appropriate department
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Kept detailed records of office inventories and placed orders for more supplies
- Answered phone calls and messages for physicians, Pediatrics Unit, handling patient inquiries
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Collaborated with assistants and Pediatric doctors to prepare and set up rooms with adequate supplies and equipment
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Transferred transcribed materials into electronic health records system
Unit Coordinator in NICU and Birth Center
Good Samaritan Hospital
Downers Grove, Il. , IL
05.2018 - 04.2019
- Obtained documents, faxes, clearances, certificates and approvals from local, state and federal agencies
- Executed administrative duties to facilitate unit tasks and meet team goals
- Drafted unit correspondence, including memos, emails and department updates
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Processed lab paperwork and requests according to physicians' orders
- Facilitated lab orders and medication administration
- Monitored inventory levels and advised management of need for replenishment
- Provided information for patient admissions and discharges to foster timely processing
- Managed electronic records database and handled all file requests
- Communicated with staff and coworkers frequently about special needs and requests
- Cleaned and sanitized equipment and workstation to pass health and safety inspections
- Ordered lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Transferred transcribed materials into electronic health records system
Unit Information Coordinator In Emergency Room Department
Good Samaritan Hospital
Downers Grove, Il. , Il.
05.2017 - 05.2018
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Executed administrative duties to facilitate unit tasks and meet team goals
- Developed training protocols for new unit secretaries
- Managed and appropriately directed inbound telephone calls, mail and faxes
- Cleaned and organized reception area to maintain company appearance standards
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Supported administrative duties, including assisting up to 8 physcians, making all phone calls to consults and partners
- Prepared source data for computer entry by compiling information upon admissions and discharges
- Transferred transcribed materials into electronic health records system
Unit Secretary
Palos Community Hospital
Palos Heights, Il. , Il.
11.2000 - 01.2017
- Transferred transcribed materials into electronic health records system
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Developed training protocols for new unit secretaries.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Facilitated lab orders and medication administration.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
Unit Secretary
Ingalls Memorial Hospital
Harvey, Il. , IL
01.1992 - 10.2000
- Managed unit call reception and routed calls to correct department
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Called patients to schedule cardiac appointments, consistently double-checking information and availability
- Provided patient information to facilitate timely admissions and discharges
- Retrieved physicians' paperwork, including lab test requests
- Transferred transcribed materials into electronic health records system
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Education
Medical Terminology, Psychology, English, Speech
South Suburban College Of Cook County
South Holland, ILUnit Secretary
Ingalls Memorial Unit Secretary Class
Harvey IlUnit Secretary
Palos Community Hospital Unit Secretary Class
Palos HeightsCPR
South Suburban College of Cook County
South Holland, IL2018
Skills
- Close attention to detail
- Data entry
- Patient chart auditing ability
- Hospital inpatient and outpatient records
- Office support (phones, faxing, filing)
- Oral and written communication
- Records maintenance professional
- Medical terminology
- Medical transcription
- Customer satisfaction
- Adept multi-tasker
Computer Programs
Outlook, MS Excel, Access, EPIC, Allegra, Hugs monitoring system, Care Connection, Teletracking, Meditech, Word
Timeline
Healthcare Assistant
Advocate Aurora Health
12.2019 - Current
Unit Secretary in Pediatrics Unit
Lutheran General Children's Hospital
04.2019 - 07.2020
Unit Coordinator in NICU and Birth Center
Good Samaritan Hospital
05.2018 - 04.2019
Unit Information Coordinator In Emergency Room Department
Good Samaritan Hospital
05.2017 - 05.2018
Unit Secretary
Palos Community Hospital
11.2000 - 01.2017
Unit Secretary
Ingalls Memorial Hospital
01.1992 - 10.2000
Medical Terminology, Psychology, English, Speech
South Suburban College Of Cook County
Unit Secretary
Ingalls Memorial Unit Secretary Class
Unit Secretary
Palos Community Hospital Unit Secretary Class
CPR
South Suburban College of Cook County
Similar Profiles
Joelle EspinosaJoelle Espinosa
Director, Office of Civil Rights at Advocate Health (formerly Advocate Aurora Health)Director, Office of Civil Rights at Advocate Health (formerly Advocate Aurora Health)
Amy JonesAmy Jones
Senior Speech Language Pathologist at Advocate Aurora Health CareSenior Speech Language Pathologist at Advocate Aurora Health Care
Kierra LangstonKierra Langston
Certified Nursing Assistant at Advocate Aurora HealthCertified Nursing Assistant at Advocate Aurora Health
Natica WilliamsNatica Williams
Intern at Advocate Aurora HealthIntern at Advocate Aurora Health
Nicole LipscombNicole Lipscomb
Public Safety Officer at Advocate South Suburban HospitalPublic Safety Officer at Advocate South Suburban Hospital