Summary
Overview
Work History
Education
Skills
Timeline
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Daphney Maciira

Edmonds,WA

Summary

Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 3+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

8
8
years of professional experience

Work History

CNA

Foss Home And Village
Seattle, WA
11.2023 - Current
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Improved patient outlook and daily living through compassionate care.
  • Contributed to case reviews of client status and progress.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.

Private Cna

Private Care
Edmonds, WA
05.2022 - Current
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

PWR EMPLOYMENT LAW GROUP
Nairobi Kenya, Kenya
02.2016 - 01.2019
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated databases with new and modified customer data.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Led on- and off-site customer support teams across multiple time zones.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Completed day-to-day duties accurately and efficiently.

Education

Certified Nursing Assistant

Westfild Nursing Assistants Training Institute
Lynnwood, WA
01-2023

PREOPERATIVE THEATER TECNICIAN

KENYA SCHOOL OF MEDICAL SIENCE AND TECNOLOGY
KENYA
02-2021

Medical Reception

Thika Medical Institute
Kenya
02-2019

Skills

  • Maintaining Confidentiality
  • Compassion and Empathy
  • Complex Problem-Solving
  • Feeding Assistance
  • Compassionate Communication
  • Patient Care
  • Basic Life Support
  • Patient Lifting
  • Patient-Focused Care
  • Database Administration
  • Compassionate
  • Geriatric Care
  • Meal Planning
  • Patient Management
  • Case Management

Timeline

CNA

Foss Home And Village
11.2023 - Current

Private Cna

Private Care
05.2022 - Current

Customer Service Representative

PWR EMPLOYMENT LAW GROUP
02.2016 - 01.2019

Certified Nursing Assistant

Westfild Nursing Assistants Training Institute

PREOPERATIVE THEATER TECNICIAN

KENYA SCHOOL OF MEDICAL SIENCE AND TECNOLOGY

Medical Reception

Thika Medical Institute

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Daphney Maciira