Daphney Ostagne
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level desk job position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Real Estate Agent
Xtreme International Realty
08.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Salesperson
Coins And Stuff
02.2018 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
Education
Associate of Arts - Theater/ Dance
Uncg Early/Middle College
High School Diploma -
Southwest Guilford High School
06.2019
Skills
- Home Tours
- Leasing and Sales
- Buyer Representation
- Property valuation
- Sales closing
- Comparative market analysis
- Customer Service
- Cash Handling
- Credit and cash payments
- Hospitality service expertise
- Microsoft Office
- Invoicing and Billing
- Sales process
- Account Management
- Complaint Handling
- Customer care
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Front Desk Agent
Marriott
10.2023 - Current
Real Estate Agent
Xtreme International Realty
08.2023 - Current
Salesperson
Coins And Stuff
02.2018 - 09.2023
Associate of Arts - Theater/ Dance
Uncg Early/Middle College
High School Diploma -
Southwest Guilford High School