Daphney Watkins

Facilitated resident and family meetings to clarify financial obligations and enhance understanding of accounts.

Coordinated documentation collection for Medicaid applicant intake and review to streamline processing.

Input census information into billing and clinical software to support accurate operations and recordkeeping.

Collected private and income payments owed to facility to ensure financial accountability and support operations.

Supported insurance authorization process to maintain timely access to care and coordinated distribution of resident funds.

• Directed maintenance of resident medical records, ensuring accuracy, completeness, and compliance with facility policies to support quality care.
• Reviewed charts for documentation deficiencies, coordinating timely corrections with nursing and interdisciplinary staff to enhance record integrity.
• Managed release of information requests while protecting confidentiality and HIPAA compliance.
• Oversaw filing, indexing, and retrieval of records to ensure timely access for care teams, facilitating efficient patient care.

• Coordinated patient and provider schedules, ensuring seamless appointment flow and enhancing patient access.
• Resolved appointment conflicts promptly while protecting continuity of patient care.
• Balanced therapist calendars and room assignments, managing schedule changes to support operational efficiency.
• Communicated schedule updates to clinical staff and front office teams, facilitating effective collaboration and information sharing.