Daphney Contreraz
Houston,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician
Empower Pharmacy
Houston, TX
06.2024 - Current
- Accurately enter, review, and verify prescription data to ensure compliance with regulatory and billing requirements
- Ensure all required prescription documentation is complete and aligned with pharmacy and insurance standards
- Collaborate with pharmacists and fulfillment teams to maintain timely processing and shipping of medications
- Identify discrepancies and resolve issues to prevent delays in patient care
- Maintain strict HIPAA compliance and confidentiality of patient records
Senior Pharmacy Technician / Pharmacy Technician
Walgreens
Houston, TX
04.2016 - 05.2024
- Managed high-volume prescription processing, including data entry, filling, labeling, and insurance billing
- Conducted outbound patient calls to coordinate refills, provide updates, and support medication adherence
- Facilitated co-pay collection, insurance claims processing, and prior authorizations to ensure seamless patient access to medications
- Ensured accurate billing of prescriptions in compliance with insurance and regulatory requirements, reducing potential claim denials
- Delivered excellent customer service by addressing patient inquiries and escalating clinical concerns to pharmacists
- Addressed and resolved patient complaints with discretion and sound judgment, documenting interactions to enhance service quality
- Communicated effectively with patients, providers, and insurance companies to support continuity of care
- Trained and mentored new staff on workflows, systems, and compliance standards
Customer Care Specialist
Alto Pharmacy
Houston, TX
10.2021 - 10.2022
- Coordinated outbound and inbound patient communication to manage medication deliveries and address issues
- Resolved patient concerns with professionalism, fostering satisfaction and continuity of care
- Scheduled deliveries and confirmed patient information to ensure timely order fulfillment
- Collected payments and assisted patients with billing and insurance-related questions
- Recorded patient interactions and referred clinical inquiries to pharmacists.
- Collaborated cross-functionally to support specialty pharmacy operations and patient needs
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UT04-2026
High School Diploma -
Arvin High School
Arvin, CASkills
- HIPAA compliance
- Pharmacy law
- Pharmacy terminology
- Insurance billing
- Care coordination
- Attention to detail
- Analytical thinking
- Time management
- Independent work
- Team collaboration
- Verbal and written communication
- Excellent customer service
Certification
- Pharmacy Technician Certification Board (PTCB), CPhT
- Texas State Board of Pharmacy (TSBP), Pharmacy Technician License
Timeline
Data Entry Pharmacy Technician
Empower Pharmacy
06.2024 - Current
Customer Care Specialist
Alto Pharmacy
10.2021 - 10.2022
Senior Pharmacy Technician / Pharmacy Technician
Walgreens
04.2016 - 05.2024
Bachelor of Science -
Western Governors University
High School Diploma -
Arvin High School