Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daphney Contreraz

Houston,TX

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Entry Pharmacy Technician

Empower Pharmacy
Houston, TX
06.2024 - Current
  • Accurately enter, review, and verify prescription data to ensure compliance with regulatory and billing requirements
  • Ensure all required prescription documentation is complete and aligned with pharmacy and insurance standards
  • Collaborate with pharmacists and fulfillment teams to maintain timely processing and shipping of medications
  • Identify discrepancies and resolve issues to prevent delays in patient care
  • Maintain strict HIPAA compliance and confidentiality of patient records

Senior Pharmacy Technician / Pharmacy Technician

Walgreens
Houston, TX
04.2016 - 05.2024
  • Managed high-volume prescription processing, including data entry, filling, labeling, and insurance billing
  • Conducted outbound patient calls to coordinate refills, provide updates, and support medication adherence
  • Facilitated co-pay collection, insurance claims processing, and prior authorizations to ensure seamless patient access to medications
  • Ensured accurate billing of prescriptions in compliance with insurance and regulatory requirements, reducing potential claim denials
  • Delivered excellent customer service by addressing patient inquiries and escalating clinical concerns to pharmacists
  • Addressed and resolved patient complaints with discretion and sound judgment, documenting interactions to enhance service quality
  • Communicated effectively with patients, providers, and insurance companies to support continuity of care
  • Trained and mentored new staff on workflows, systems, and compliance standards

Customer Care Specialist

Alto Pharmacy
Houston, TX
10.2021 - 10.2022
  • Coordinated outbound and inbound patient communication to manage medication deliveries and address issues
  • Resolved patient concerns with professionalism, fostering satisfaction and continuity of care
  • Scheduled deliveries and confirmed patient information to ensure timely order fulfillment
  • Collected payments and assisted patients with billing and insurance-related questions
  • Recorded patient interactions and referred clinical inquiries to pharmacists.
  • Collaborated cross-functionally to support specialty pharmacy operations and patient needs

Education

Bachelor of Science -

Western Governors University
Salt Lake City, UT
04-2026

High School Diploma -

Arvin High School
Arvin, CA

Skills

  • HIPAA compliance
  • Pharmacy law
  • Pharmacy terminology
  • Insurance billing
  • Care coordination
  • Attention to detail
  • Analytical thinking
  • Time management
  • Independent work
  • Team collaboration
  • Verbal and written communication
  • Excellent customer service

Certification

  • Pharmacy Technician Certification Board (PTCB), CPhT
  • Texas State Board of Pharmacy (TSBP), Pharmacy Technician License

Timeline

Data Entry Pharmacy Technician

Empower Pharmacy
06.2024 - Current

Customer Care Specialist

Alto Pharmacy
10.2021 - 10.2022

Senior Pharmacy Technician / Pharmacy Technician

Walgreens
04.2016 - 05.2024

Bachelor of Science -

Western Governors University

High School Diploma -

Arvin High School
Daphney Contreraz