Daphnie Allen
North Miami Beach,USA
Summary
Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Girosol Corporation
08.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answering inbound calls and making outbound calls to customers and international and national beneficiaries, who hasn't received the money sent to them.
- Process money transfer for customers nationally and internationally to banks.
- Prepare deposit slips to mail to agents of the company.
- Receive and deliver mail to each department.
- Receives packages.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Representative
Titan – Disaster Relief
12.2022 - 03.2023
- Assisted people who had experienced a disaster and resolved their issues.
- Documented, researched and resolved customer service issues.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
Inbound Stower
Amazon Warehouse
03.2020 - 02.2022
- Continuously pulled items weighing up to 50 pounds off carts and placed them on correct shelves.
- Helped keep inventory records accurate with regular cycle counting and audits.
- Spotted and removed contaminated materials and products not meeting quality standards.
Sales Associate
Stop-N-Shop
12.2008 - 01.2014
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers navigate store and complete sales.
- Resolved customer concerns using strong communication and conflict management skills.
- Handled issues professionally to company standards.
Education
Associate of Science - Educational Science in English
Bluefields Indian & Caribbean University
12.2018
Skills
- Data Entry
- Customer Service
- Account Management
- Attention to Detail
- Adaptability
- Live Chat Support
- Effective Communication
- Conflict Mediation
- Escalation Management
- Coordination
- Multitasking
- Listening skills
- Cash handling
- Telephone etiquette
- File organization
Language
Spanish Fluent
English Fluent
Timeline
Front Desk Receptionist
Girosol Corporation
08.2024 - Current
Customer Service Representative
Titan – Disaster Relief
12.2022 - 03.2023
Inbound Stower
Amazon Warehouse
03.2020 - 02.2022
Sales Associate
Stop-N-Shop
12.2008 - 01.2014
Associate of Science - Educational Science in English
Bluefields Indian & Caribbean University
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