DAPHNIE MAY
Dallas,TX
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
13
13
years of professional experience
Work History
Social Media Specialist/Live Chat Agent
JSX Delux Public Charter
08.2021 - Current
- Increased customer engagement through social media.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Met multiple deadlines using strong task prioritization skills.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Developed exemplary writing skills through continued correspondence with upwards of 80 customers per day.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Provided online demonstrations to educate customers on product features and online help resources.
- Researched customer inquiries to provide accurate and up-to-date information.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Achieved high levels of customer retention, establishing rapport and trust through empathetic interactions.
- Participated in ongoing training programs to remain knowledgeable about industry trends and company offerings.
- Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and solution-oriented approach.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Phlebotomist/Trainer
Children’s Hospital
03.2017 - 08.2021
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection control and safety procedures in carrying out daily phlebotomy functions
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting specimens
- Work collaboratively with patients, healthcare provider and patient support departments to ensure high quality service
- Train new employees
- Monitor Employees to make sure they are in compliance
- Manage all training schedules/Logs
- Trained and mentored new personnel hired to fulfill various roles.
Lead Phlebotomist/Specimen Processor
Lyndon B Johnson Hospital
06.2015 - 01.2017
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting specimens
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
Customer Service Rep
Sprint Customer Service
11.2011 - 12.2016
- Responsible for incoming calls/returning customer calls
- Customer Service Data entry/ troubleshooting
- Assist customers with questions/Complaints
- Maintain Positive/Courteous attitude
- Possess excellent communication skills/positive problem solving attitude
- Be knowledgeable about new updates and promotions
Education
Bachelor of Arts - Business And Managerial Economics
University of Phoenix
Tempe, AZ05.2025
Associate of Science -
Cedar Valley College
Lancaster, TX12.2006
Associates - Science
Southwestern Christian College
Terrell, TX05.2005
Skills
- Social Media Posting
- Reading Comprehension
- Microsoft Office
- Customer Inquiries
- Computer Proficiency
- Corporate Policies and Procedures
Timeline
Social Media Specialist/Live Chat Agent
JSX Delux Public Charter
08.2021 - Current
Phlebotomist/Trainer
Children’s Hospital
03.2017 - 08.2021
Lead Phlebotomist/Specimen Processor
Lyndon B Johnson Hospital
06.2015 - 01.2017
Customer Service Rep
Sprint Customer Service
11.2011 - 12.2016
Bachelor of Arts - Business And Managerial Economics
University of Phoenix
Associate of Science -
Cedar Valley College
Associates - Science
Southwestern Christian College
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