Daphny Paul
Tampa,FL
Summary
Experienced Benefit Specialist skilled in managing and optimizing employee benefits programs. Dedicated to ensuring efficient payroll operations while streamlining processes and delivering comprehensive HR solutions. Proven track record of enhancing organizational efficiency and elevating employee satisfaction through strategic benefits administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources - Benefits Specialist
Aston Carter
05.2021 - Current
- Serve as the dedicated liaison for our associates, overseeing comprehensive group health plans, retirement plans, leave policies, disability coverage, and health and wellness initiatives.
- Use systems like ADP, Towers Watson, Fidelity and more to accurately review deductions, benefits information, 401K, stocks and more.
- Familiarity with federal and state regulations governing employee benefits.
- Ability to communicate effectively with employees to explain benefit options and resolve inquiries.
- Conducting employee meetings, onboarding and orientations to explain benefit options and answer questions.
- Researched payroll errors and various employee deductions, annuity contributions, and retirement plan withholdings.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into our systems.
Account Manager - Collections
HCA Healthcare / Parallon
01.2020 - 04.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Conducted investigations of customer accounts and payment histories.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Billing Specialist
Cigna/ Accredo
12.2018 - 01.2020
- Prepared and submitted monthly billing reports to management for financial overview.
- Audited and corrected billing and posting documents for accuracy.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments..
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Place outbound calls to 3rd party or other insurance companies to accurately process claims.
Education
Bachelor of Science - Supervision - Business Administration
Miami Dade College
Miami, FL08.2024
High School Diploma -
Maynard Evans High School
Orlando, FL05.2015
Skills
- Time Management
- Human Resource Management
- Payroll Administration
- Microsoft Office
- Salesforce, EPIC, ADP, Fidelity
- Risk Management
- Contract Management
- Organization
- Customer Service
- Benefits Administration
Certification
- Human Resource Management: HR for People Managers Specialization
- Foundation of Project Management
- Project Initiation - Starting a successful project
Timeline
Human Resources - Benefits Specialist
Aston Carter
05.2021 - Current
Account Manager - Collections
HCA Healthcare / Parallon
01.2020 - 04.2021
Billing Specialist
Cigna/ Accredo
12.2018 - 01.2020
Bachelor of Science - Supervision - Business Administration
Miami Dade College
High School Diploma -
Maynard Evans High School