Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Core Competencies
Accomplishments
Languages
Timeline
StoreManager

Dapo Ibrahim

Port Chester,USA

Summary

Dynamic Retail Manager and Media Executive with 10+ years of experience driving sales, leading diverse teams, and executing multimedia projects. Proven track record of boosting store performance by over 25% and producing award-winning media content. Expert in customer engagement, team leadership, and leveraging technology to achieve strategic goals. Adept at delivering exceptional customer service experience and fostering employee growth to achieve organizational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

CVS
07.2021 - Current
  • My task is to fulfill the company's purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. My additional responsibility is also to maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. I achieve this tasks by focusing on driving:
  • Customer service leadership
  • Store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management

Emerging Store Manager

Duane Reade by Walgreens
07.2020 - 06.2021
  • My task is to supervise customer service associates, managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. I also work with the Store Manager as well as the District Manager to plan and execute the overall operation of the store to achieve company deliverables, ensure proper merchandising, protection of store assets, and improve store sales and profitability.

Store Manager

Rite Aid
01.2017 - 06.2020
  • Serve as manager and perform managerial duties in the General manager's absence. Monitor and evaluate supervisors and associates on shift and ensure the daily task list is completed. Ensure customer satisfaction through excellent customer service and care. Provide excellent customer service and assist customers with their shopping needs.

Tech Sales Supervisor

Staples Inc
05.2016 - 10.2017
  • Mobilized Tech Team to meet sales target goals
  • Drove sales in order to extend company revenue
  • Reported department activities to the sales manager
  • Trained tech associates on general troubleshooting and repairs of computers and phones

Education

Masters of Business Administration - Marketing and Communication

Metropolitan College of New York
New York, NY
08.2026

Skills

  • Media: Studio equipment maintenance and management Producing and directing short films and live TV shows from inception to completion Artistic lighting and sound production
  • Computer: Public speaking and effective project preparation and presentation Basic knowledge of Microsoft Office, Adobe Photoshop and Premiere Pro, WordPress for website content management, computer troubleshooting, and repairs

Certification

  • Bachelor of Art in Film Production (B.A)
  • Associate of Science - Digital Media and Film Production (AS) (May 2019)
  • Toastmaster Competent Leader Certification (April 2019)
  • Toastmaster International Pathways Certification in Dynamic Leadership (May 2019)
  • Toastmasters High-Performance Leadership Certification Award (May 2019)
  • Toastmaster International Pathways Certification in Team Collaboration (Sept 2021)

Awards

Toastmasters International Competent Leader Award (CL) Feb 1, 2019, Toastmasters International Dynamic Leadership Proficiency Award June 1, 2019, Student Leadership Awards (BCC Office of Student Life) May 1, 2018, Bronx Community College President’s List Dec 1, 2018 & June 30, 2019, Brooklyn College Dean’s List June 2021

Community Service

Bronx Community College Student Government Association, Student Government Treasurer, 2017-07, 2018-06, Serve as the Chief Financial Officer of the Student Government and the recognized organizations. Provide leadership to the SGA Senate, and work in collaboration with the SGA Executive Leadership team to advocate for all students and help to ensure fiscal responsibility and sustainability. Work closely with the Finance Committee with ongoing allocation of funds and the annual budgetary process. Develop a climate of openness, communication, and fairness.

Core Competencies

  • Leadership & Team Management
  • Sales Growth & Revenue Optimization
  • Customer Relationship Management
  • Strategic Planning & Execution
  • Inventory & Financial Management
  • Project Management & Problem Solving

Accomplishments

Over the past 10 years, I have successfully led multi-location retail operations across major national brands including Rite Aid, Duane Reade, Walgreens, and CVS. As a Store Manager, I consistently transformed underperforming stores into high-performing locations by driving sales growth, optimizing inventory management, and implementing effective team development strategies. At CVS, I spearheaded initiatives that improved operational insights and elevated key performance metrics. My leadership has directly contributed to the promotion of over a dozen team members into management roles across the retail sector. I am also a recipient of the Dynamic Leadership Award from Toastmasters International, recognizing my strength in leadership communication and team influence. My management philosophy is grounded in continuous learning, adaptive leadership, and a commitment to cultivating high-performance teams.

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Store Manager

CVS
07.2021 - Current

Emerging Store Manager

Duane Reade by Walgreens
07.2020 - 06.2021

Store Manager

Rite Aid
01.2017 - 06.2020

Tech Sales Supervisor

Staples Inc
05.2016 - 10.2017

Masters of Business Administration - Marketing and Communication

Metropolitan College of New York

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