Baskeball
Dapo Makanjuola
Software Engineer
Edison,NJ
Summary
Software Developer talented at translating customer requirements into testable engineering plans. Maintains exceptional development quality from conception through distribution. Works alongside clients and colleagues through all stages of development to produce exceptional final products.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Technical support analyst
ALTICE USA
Newark, NJ
06.2017 - 09.2020
- Provided technical support for customers and businesses in the northeast area
- Support included hardware such as phones, printers, and computers as well as services such as internet, phone, and digital TV
- Calls that were not resolved required escalations or onsite resolutions
- In charge of training new recruits on troubleshooting procedures and account maintenance
- Completed configuration, service change, disconnect and trouble call work orders.
- Undertook technical maintenance of various database systems.
- Reduced response time for Tier II support tickets.
Software Engineering intern
NEU (AIRBNB - Turndown Service)
Seattle, WA
05.2018 - 09.2018
- Provided software and hardware troubleshooting to maintain performance levels.
- Collaborated with software engineers to develop and test application procedures for system efficiency.
- I designed a web app using python and Django that pulls data from YELP
- With that I was able to convert our merchant (cleaners) sourcing system from a manual search method to an automated one
- As a result, we were able to reduce search time by 60 %
- I also provided support in managing requests from customers and connecting them to merchants who will clean the home
Education
Bachelor of Science - Web & Information Systems
New Jersey Institute of Technology
Newark, NJ 09.2017 - 05.2022
Skills
Agile
Affiliations
- Association for Computing Machinery
- African student’s association (board member) (AFSA)
- National Student Black Engineers (NSBE)
Interests
History
Hiking
Timeline
Software Engineering intern
NEU (AIRBNB - Turndown Service)
05.2018 - 09.2018
Bachelor of Science - Web & Information Systems
New Jersey Institute of Technology
09.2017 - 05.2022
Technical support analyst
ALTICE USA
06.2017 - 09.2020
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