DaPorschea Hickman
Torrance,CA
Summary
Dedicated worker with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Patient Relations Representative
Heluna/ Los Angeles County DHS/ HFH
04.2024 - Current
- Scheduling, rescheduling and canceling appointments using Orchid's registration and scheduling system either by the schedule, suggest or slot method, checking in the appointment and clearing the appointment and maintaining accurate records with attention to detail.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Verifying insurance and eligibility for patients using, the Medical portal (DHCS), Availity, LA Care portal and the Health Net portal.
- Assisting patients with primary care provider changes over the phone and submitting permission to enroll forms to their primary health plan
- Collecting data and entering patient information in orchid, accessing patient information in orchid Power Chart, orchid PM Office, Champs, Lanes, HMIS and other information systems to obtain SSN's, DOB, subscriber ID numbers, medicare ID numbers and other necessary information
- Supporting administrative tasks such as document filing, data entry, and phone coverage when needed for a well-organized office environment.
- Organize, maintain and update information in computer databases.
- Updating and adding insurance information in orchid's insurance primary tab, updating financial clearance for insurance in orchid insurance primary tab
- Assisting medical team with various task, communicate with medical staff via teams, attend daily briefings and debriefings with medical team via teams
- Handle assignments independently with good judgement and critical thinking skills.
- Adding and updating patients information on the referral tracker excel sheet
Eligibility Technician
County Of Riverside DPSS
05.2023 - 04.2024
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Manged a high volume of cases.
- Used various computer software's and systems (outlook, teams, webex, word, excel, one note, MEDS, calsaws, jabber, etcetera) to complete job task.
- Answered and returned a high volume of calls promptly.
- Proven ability to learn quickly and adapt to new situations.
Intermediate Clek
Harbor UCLA Medical Center, LADHS
07.2018 - 05.2023
- Greet patients and visitors upon arrival, to assist with registration process.
- Use computer system to register patients, while checking forms for completeness and accuracy.
- Prepare patients chart for nurse by adding necessary documents and printing sheet labels, wristbands and specimen labels.
- Manages heavy call volumes in a courteous and helpful manner. Corresponds through email and take and return messages for staff.
- Order and maintain supplies for office and patient care.
- Operates office equipment such as fax, scanner, computer, printer, copier and phone.
- Answers door for patients and visitors to allow access to the unit. Also escorts visitors throughout the unit.
- Answer questions and provide information to patients, visitors and the public to provide satisfactory customer service.
- Assist coworkers and staff with other duties as required.
- Maintains safety and patients privacy.
- Acts quickly and responsibly in cases of emergencies.
- Creates and follow up on work orders, to make sure the unit is functioning properly.
- Discharges patients from the system and provides resources for patients upon discharge, including scheduling follow up appointments.
- Takes specimen test to the laboratory in a timely manner.
Caregiver
Honor Home Care
08.2017 - 07.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Postal Support Employee Processing Clerk
United States Postal Service, USPS
03.2015 - 08.2017
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Moved bulk containers and large parcels with forklifts.
- Used automated mail processing equipment to sort and collate mail.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Allied Barton
05.2007 - 03.2015
- Greeted incoming visitors and employees professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly. Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, printing, emailing, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Completed daily activity reports.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2004
Skills
- Ability to multitask and pay attention to detail
- Ability to manage time in order to meet deadlines
- Strong work ethic
- Team-player who can also work independently
- Excellent verbal and written communication skills
- Flexible and adaptable
- Organized
- Ability to work under pressure in fast paced environments
- Ability to learn quickly
- Problem solving
- Active listening
- Computer literacy
Timeline
Patient Relations Representative
Heluna/ Los Angeles County DHS/ HFH
04.2024 - Current
Eligibility Technician
County Of Riverside DPSS
05.2023 - 04.2024
Intermediate Clek
Harbor UCLA Medical Center, LADHS
07.2018 - 05.2023
Caregiver
Honor Home Care
08.2017 - 07.2018
Postal Support Employee Processing Clerk
United States Postal Service, USPS
03.2015 - 08.2017
Receptionist
Allied Barton
05.2007 - 03.2015
High School Diploma -
Crenshaw High School
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