Daqohn Owney
Chicago,IL
Summary
Accomplished Special Education Paraprofessional offering more than 4 years aiding instructors in the classroom and promoting individualized learning techniques.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement.
Overview
6
6
years of professional experience
Work History
Special Education Paraprofessional
Chicago Public Schools CPS
09.2021 - Current
- Alerted instructor to student behavior or issues requiring intervention.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Oversaw class of students in absence of instructor.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Observed students' performance and recorded relevant data to assess progress.
Customer Service Manager
Walmart
09.2019 - 03.2022
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Associate
Just Salad
06.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Forever 21
01.2019 - 09.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Biology
Kennedy King College
6301 S Halsted 09-2025
High School Diploma -
Hyde Park Community Academy
6220 S Stony Island 06-2016
Skills
- Instructional support
- Social and group settings
- Autism and spectrum disorders
- Teaching and instruction
- IEP goals
- Learning environment management
- Behavioral plan management
- Progress monitoring
- Student advocacy
- Feeding assistance
- Personal hygiene assistance
- Classroom organization
Timeline
Special Education Paraprofessional
Chicago Public Schools CPS
09.2021 - Current
Customer Service Associate
Just Salad
06.2021 - 09.2021
Customer Service Manager
Walmart
09.2019 - 03.2022
Sales Associate
Forever 21
01.2019 - 09.2021
Associate of Science - Biology
Kennedy King College
High School Diploma -
Hyde Park Community Academy
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