Daquais Johnson
Detroit,MI
Summary
Friendly and enthusiastic Customer Service Representative who consistently meets customer service satisfaction goals.
Attentive Customer Service Representative with 10+years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.
Overview
25
25
years of professional experience
Work History
Fabrication Welder
Nelson Iron Works
06.2021 - Current
- Read and followed blueprints and weld diagrams.
- Used cutting torches to shape and cut metal for fabrication projects.
- Maintained clean and organized work area to prevent workplace accidents.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
Room Attendant
Greektown Hotel
08.2009 - 06.2021
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Vacuumed, dusted and maintained the common areas, including hallways and waiting areas at elevators.
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Greeted and welcomed all hotel guests with a smile.
- Collaborated with maintenance and housekeeping to insure that guests' room full working order
Room Attendant
Hyatt Regency
10.2005 - 07.2009
- Vacuumed, dusted and maintained the common areas, including hallways and waiting areas at elevators.
- Maintained an inventory of items that were placed in each guest room.
- Recruited and trained 20new members of the guest service team.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Resolved service-related problems in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Retail Associate
Macy's
08.2003 - 10.2005
- Learned, referenced and applied product knowledge information.
- Worked with the management team to implement the proper division of responsibilities.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Cleaned and organized the store, including the checkout desk and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Asked open-ended questions to assess customer needs.
- Operated a POS system to itemize and complete an average of 85-120 customer purchases daily.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Provided an elevated customer experience to generate a loyal clientèle.
Customer Account Executive
Comcast cable
04.2000 - 07.2003
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Answered an average of 85 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Responded to all customer inquiries thoroughly and professionally.
- Alerted customers to upcoming sales events and promotions.
- Successfully acquired an average of 47 new customers per month, generating growth in revenue.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Processed credit payments rapidly and accurately.
Education
High School Diploma -
Southeastern High School of Technology
Detroit, Michigan1997
Skills
- Active listening skills
- Detail-oriented
- POS systems expert
- Strong interpersonal skills
- Credit card processing
- Multi-line phone talent
- Cash handling and management
- Personable
- Strong conflict resolution skills
- Computer literate
Timeline
Fabrication Welder
Nelson Iron Works
06.2021 - Current
Room Attendant
Greektown Hotel
08.2009 - 06.2021
Room Attendant
Hyatt Regency
10.2005 - 07.2009
Retail Associate
Macy's
08.2003 - 10.2005
Customer Account Executive
Comcast cable
04.2000 - 07.2003
High School Diploma -
Southeastern High School of Technology
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