DaQuan Allison
Lawrenceville,GA
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Proficient at resolving internal and external issues productively.
Overview
5
5
years of professional experience
Work History
Service Advocate
Target
02.2021 - 11.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Streamlined workflow processes by identifying inefficiencies and implementing improvements.
- Supported team members, fostering a collaborative and productive work environment.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Performed follow-up services for dissatisfied customers.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
Key Holder
Advanced Auto Parts
10.2020 - 02.2021
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Cart Attendant
Kroger
12.2018 - 06.2020
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
- Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
- Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
- Collaborated with team members to maintain clean, safe, and presentable store premises at all times.
Sandwich Artist
SUBWAY®Restaurants
12.2018 - 01.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Grayson High School
Loganville, GA05.2019
Skills
- Innovative
- Decision-Making Skills
- Active Listening
- Interpersonal Skills
- Call Handling
- Quality Assurance
- Decision Making
- Time Management
- Conflict Resolution
- Positive Attitude
- Problem Solving
- Attention to Detail
- Adaptability
- Complaint Handling
- Customer Service
- Critical Thinking
- Multitasking
- Assertiveness
- Effective Communication
- Policy Development
- Mentorship
- Work Planning and Organization
Timeline
Service Advocate
Target
02.2021 - 11.2023
Key Holder
Advanced Auto Parts
10.2020 - 02.2021
Cart Attendant
Kroger
12.2018 - 06.2020
Sandwich Artist
SUBWAY®Restaurants
12.2018 - 01.2019
High School Diploma -
Grayson High School