DaQuan Anderson
Baltimore ,MD
Summary
Proven achiever with extensive experience in administrative support and operations management, notably at Fairfield Inn & Suites by Marriott. Excelled in coaching new hires, enhancing guest service experiences, and driving sales efforts. Skilled in utilizing hotel management software and maintaining meticulous financial records. Demonstrates a blend of hospitality service expertise and computer skills, contributing to efficient office management and marketing initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn & Suites by Marriot
02.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
No Fault Processor
Hereford Insurance Company
11.2019 - Current
- Sent appropriate initial and follow up forms in compliance with applicable regulations.
- Prepared FTC, IME and blanket denials.
- Prepared peer denials.
- Timely set up new claims and assisted in the completion of investigations including coverage notes.
Case Filing Specialist
American Arbitration Association, AAA
01.2017 - 09.2019
- Reviewed new arbitration and mediation case filings to ensure compliance with filing requirements, due process protocols, and organizational policies.
- Communicated with parties to resolve incomplete filings and respond to inquiries from filers in a timely manner.
- Selected and created customer account/contact records using established policies and procedures.
- Assisted with data maintenance and research projects.
Accounting Clerk Leader
USA Stay, LLC
09.2014 - 11.2016
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Education
Bachelor of Arts - Business With A Marketing Certificate
University of Phoenix
Phoenix, AZ06.2026
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PA06.2010
Skills
Administrative Support
Operations Management
Coaching and Mentoring
Sales Expertise
Hospitality Service Expertise
Office Management
Marketing
Computer Skills
Affiliations
- Club 65's Toast Masters Organization
- The National Society of Leadership and Success
Certification
- Alcohol Server/Seller Certification - ServSafe
Timeline
Front Desk Agent
Fairfield Inn & Suites by Marriot
02.2023 - Current
No Fault Processor
Hereford Insurance Company
11.2019 - Current
Case Filing Specialist
American Arbitration Association, AAA
01.2017 - 09.2019
Accounting Clerk Leader
USA Stay, LLC
09.2014 - 11.2016
- Alcohol Server/Seller Certification - ServSafe
Bachelor of Arts - Business With A Marketing Certificate
University of Phoenix
High School Diploma -
Jim Thorpe Area High School
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