Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daquan Hunter

Los Angeles,CA

Summary

Multi-talented System Analyst implementing best practices for scalability and support, with 10 years of experience. Proficient in various computer software applications with superior technical support and troubleshooting skills. United States Air Force veteran with a proven track record of success in developing and evaluating systems to improve uptime and efficiency. Versed in deploying applications and identifying trends through careful data assessments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Principal Computer System Analyst

Northrop Grumman
04.2021 - Current
  • Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, customer, and IT management
  • Able to support multiple networks
  • Ensure necessary administration tasks are completed, direct others as necessary
  • Recommend and implement system enhancements that will improve performance and reliability of system including installing, upgrading/patching, monitoring, problem resolution, and configuration management
  • Analyze internal or external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems
  • Create and maintain user and computer accounts and modify file permissions and security access lists
  • Make recommendations to purchase hardware, software, system components
  • Able to communicate effectively at all levels through out organizations, with internal or external customers, in written and oral format.

System Administrator III

Agile Defense
08.2020 - 04.2021
  • Managing local physical workstations, print and file servers
  • Identifying, analyzing, and effecting resolution of hardware, software, and network issues
  • Installing, configuring, testing, and maintaining training content software
  • Installing cable systems, and integrating and connecting ECR workstations
  • Installation guides for applications and images
  • Configuration guides for servers and workstations (physical or virtual)
  • Step-by-step work breakdown structure for tasks performed
  • Artifacts development of required certification and accreditation packages
  • Quality assurance of compliance posture and compliance with licensing agreements
  • Use Navy-designated service management system to track and record all work performed.

Cyber Analyst

UNITED STATES AIR FORCE
01.2020 - 07.2020
  • Member of Chief of Information Office (CIO) Heat Map team
  • Analyze, evaluate and mitigate cyber risks to Space and Missile Center (SMC) systems/programs
  • Handpicked by government officials to evaluate each system's risks through authorization records from Enterprise Mission Support Service (eMASS) and work directly with space systems' Information System Security Managers (ISSMs) and subject matter experts, in support of entire SMC systems portfolio
  • Provide direct support to systems/programs and SMC Senior Leadership to implement cyber security across space enterprise.

General Officers Executive Communication Support

UNITED STATES AIR FORCE
06.2019 - 01.2020
  • Squadron Commander to work high profile position for General Officers Executive Communications Staff to oversee all initiatives & processes involving Information Technology/Management and Work Group Management duties
  • Provide 24-hour technical support for 3 star General & Executive staff
  • Upload/managed signed and encryption keys to HP laptops and iPhones for 3 star General and all VIP execs
  • Create/maintain workflow boxes and org boxes for VIPs of SMC and Execs
  • Manage, surveyed active directory for SMC executive personnel
  • Documented and managed all incidents through one note application.

Communications Focal Point

UNITES STATES AIR FORCE
06.2018 - 06.2019
  • Provide 24-hour service to 2.7K end-users for operation, restoration and configuration of 4.8K IT assets over $35M network
  • Created, provision and /or moved user accounts on all networks
  • Collect trouble tickets/ job information, assign ticket numbers and maintain status of all active scheduled, unscheduled and deferred trouble tickets
  • Manage NOTAMs/SITREPs/ OPREPs and status and ensure updates are forwarded to appropriate customer support work center for action
  • Develop procedures to sustain CFP operations in event of power failure, communications outages, and local disaster.

Client Systems Technician / Tier 3 IT Help Desk

UNITED STATES AIR FORCE
06.2014 - 05.2018
  • Provided solutions to operation issues for users of HP640 Laptops, Windows 10/ Microsoft office software, working closely via phone, email, live chat, web teleconference with end users
  • Processed over 100+ support requests over duration of 1 month for technical assistance on wide range of issues related to McAfee
  • Migrated over 1000+ Windows 16 machines and provided technical support to end user
  • Provided client level support to 7.2k personnel to manage, configured, and maintain hardware systems for Vandenberg AFB's $52M network
  • Conducted information assurance risk/vulnerabilities to identify weaknesses and instituted corrective actions to mitigate risks
  • Partnered with network control center contractor staff to safeguard network infrastructure remedying over 12k trouble tickets.

Education

Associate of Science - Computer Networks and Cyber Security

Community College of The Air Force - Air University
Lompoc, CA
03.2018

Skills

  • Security Certification
  • TS/SCI Clearance
  • Administration of a Windows environment
  • Remote troubleshooting
  • MS Windows/Office suite
  • Planning and implementation
  • System Installation Configuration & Upgrading
  • Optimizing and performance tuning
  • Active directory
  • Training and Mentoring
  • Cybersecurity
  • Technical Analysis
  • Project Documentation
  • Enterprise Architecture

Certification

  • CompTIA Security+

Timeline

Principal Computer System Analyst

Northrop Grumman
04.2021 - Current

System Administrator III

Agile Defense
08.2020 - 04.2021

Cyber Analyst

UNITED STATES AIR FORCE
01.2020 - 07.2020

General Officers Executive Communication Support

UNITED STATES AIR FORCE
06.2019 - 01.2020

Communications Focal Point

UNITES STATES AIR FORCE
06.2018 - 06.2019

Client Systems Technician / Tier 3 IT Help Desk

UNITED STATES AIR FORCE
06.2014 - 05.2018

Associate of Science - Computer Networks and Cyber Security

Community College of The Air Force - Air University

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Daquan Hunter