Daquan Johnson
Slidell,LA
Summary
With background in electrical wiring, installation and repair. Skilled in diagnosing and resolving complex electrical issues with swiftness and accuracy. Reliable and committed to delivering highest standards of safety and quality. Additionally, I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Homewood Suite by Hilton Hotels
New Orleans, LA
05.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Traveling Technician
Mobile Installation Technologies
Dallas, TX
10.2022 - 06.2023
- Maintained up-to-date technical knowledge through continuous training programs, industry research, and peer discussions.
- Improved customer satisfaction by promptly addressing and resolving technical issues during on-site visits.
- Contributed to business growth by consistently achieving high levels of customer satisfaction, resulting in repeat business and positive word-of-mouth recommendations.
- Enhanced system performance for clients by conducting thorough diagnostics and applying necessary repairs or updates.
PV Installer
Titan Solar Power
Dallas, TX
01.2021 - 07.2022
- Performed preventative maintenance on installed systems as needed, ensuring consistent performance over time.
- Trained new team members in proper PV installation techniques, contributing to continued company growth.
- Educated clients about local incentives available through government programs that offset costs associated with their investment in solar energy.
Electrician
Howard Electric
Dallas, TX
03.2019 - 07.2021
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Service Representative
Lowes Home Improvment
Marrero, LA
02.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Technical troubleshooting
- Problem-solving
- Application support
- Electrical installation
- Electrical testing
- Grounding systems
Certification
- Electrical Apprenticeship
- Forklift Certification
- First Aid Certification
Timeline
Technical Support Engineer
Homewood Suite by Hilton Hotels
05.2024 - Current
Traveling Technician
Mobile Installation Technologies
10.2022 - 06.2023
PV Installer
Titan Solar Power
01.2021 - 07.2022
Electrician
Howard Electric
03.2019 - 07.2021
Customer Service Representative
Lowes Home Improvment
02.2016 - 10.2018
- Electrical Apprenticeship
- Forklift Certification
- First Aid Certification