Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharayvia Pinkett

Salisbury,NC

Summary

Organized professional with superior work ethic and team player attitude. Commended for honesty, hard work and positive attitude. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

11
11
years of professional experience

Work History

Home Care Aide

Home Instead Senior Care Home
05.2023 - Current
  • Enhanced patient comfort by providing attentive and personalized home care services.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Blended Advisor Supervisor

Concentrix
09.2021 - 02/27/23
  • Answer calls in timely manner, answer and or all questions about credit card account
  • Assist in fraudulent cases /identify fraudulent cases
  • Assist customers with making payments over phone and replacing credit cards
  • Customer support/walkthrough on how to do.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Provided valuable leadership for program team members and third-party consultants.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved customer service wait times to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Assistant Manager

Dollar General
10.2018 - 10.2021
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assembler

DNP Imagingcomm America Corporation
04.2016 - 06.2018
  • Assemble, stack boxes make pallets
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Assembled and completed products according to production schedules.
  • Created templates for repetitive tasks to expedite fabrication processes.
  • Completed accurate assembly work by positioning and aligning components.

Amazon Warehouse Associate

Amazon
12.2015 - 02.2016
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Cashier

Walmart
08.2013 - 09.2015
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

Diploma -

Jesse C Carson High School
China Grove, NC
06.2013

Skills

  • Product and Service Knowledge
  • Teamwork and Collaboration
  • Goal Setting
  • Hiring and Training
  • Team Leadership
  • Problem Resolution
  • Verbal and Written Communication
  • Time Management
  • Credit Card Payment Processing
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Data Entry
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Call Center Operations
  • Inbound and Outbound Calling
  • Meal Preparation
  • Patient Care
  • Feeding Assistance
  • Personal Hygiene Assistance
  • Light Housekeeping
  • Dressing assistance
  • Bathing Support
  • Basic Housekeeping

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Cashier to Assistant Manager, in less than 12-months.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Timeline

Home Care Aide

Home Instead Senior Care Home
05.2023 - Current

Blended Advisor Supervisor

Concentrix
09.2021 - 02/27/23

Assistant Manager

Dollar General
10.2018 - 10.2021

Assembler

DNP Imagingcomm America Corporation
04.2016 - 06.2018

Amazon Warehouse Associate

Amazon
12.2015 - 02.2016

Cashier

Walmart
08.2013 - 09.2015

Diploma -

Jesse C Carson High School

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Sharayvia Pinkett