Strategic and dynamic HR professional with extensive experience in leadership, Human Resource administration, regulatory compliance, and operations. Possess a comprehensive background in talent acquisition, staff supervision, employee retention, benefit administration, and reviewing departmental budgets; demonstrated expertise in training and coaching, developing new policies and procedures, and building cross functional teams within the United States Army. Hardworking, efficient, and capable of effectively handling multiple tasks in a stressful, fast-paced environment. Proven interpersonal skills, detail orientated, self-directed, and results driven. Works effectively with all levels of management and people of various cultural backgrounds and ages.
Hi, I’m
Daquan Morrison
Evans Mills,NY
Summary
Overview
6
years of professional experience
Work History
US Army Reserves
Human Resources Specialist
12.2022 - Current
Job overview
US Army
Human Resource Specialist
06.2020 - 11.2022
Job overview
- Successfully managed all human resource functions in a 1200+ employee organization; effectively handled finance/payroll processing, training and development, promotions, benefits, and documentation.
- Performed all onboarding, out processing, and relocation for employees; completed necessary paperwork and processes for all military personnel transfers, discharges, and reductions.
- Fostered a teamwork environment conducive to positive dialogue across the organization – improved the organization's accountability and performance rating within 3 months.
- Analyzed and provided recommendations to management based on best practices and protocols. Responsible for analyzing interface error report outcomes, and performing corrections and root cause analysis.
- Identified potential areas of exposure and ensure compliance with HR regulations and effectively communicated complex concepts to senior and business audiences.
- Served as primary contact for the interpretation of HR policy issues. Respond to managers' inquiries regarding policies, procedures, and programs.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Handled complex employee relations issues and investigations and provides conflict resolution guidance to senior management.
- Analyzed and interpreted HR trends and metrics and collaborated with senior leaders to determine the support or action needed to adjust unfavorable trends.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Individually trained new employees and provided oversight on all personnel and administrative systems including pay and benefits, job design, evaluations, awards, records, and employee relations
- Prepared, updated, and reviewed personnel accounting, strength management reports, monthly reconciliation reports, disciplinary status, and promotion status reports.
- Prepared, processed, and monitored requests for reductions, transfers, discharges, separations, centralized and decentralized promotions, retirements, identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel security clearances, training and reassignment, retention, military and special pay programs, evaluations, transition processing, meal cards, training personnel support files, and unit administration
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Identified problems and discrepancies and provided assistance or referred resolution to superiors
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret HR compensation and benefits, leave, finance, awards, and personnel actions policies.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Launched company-wide HR strategies, practices, processes, and policies to drive departmental and business objectives.
MAXIMUS
Customer Service Representative
02.2020 - 05.2020
Job overview
- Resolved 100 + weekly customer inquiries via phone and email, consistently exceeding targets
- Efficiently provided primary customer support to more than 400 internal and external customers on a monthly basis
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns; achieved 97% average customer satisfaction rating to date, surpassing team goal by 5%
- Expertly used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Effectively liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Utilized customer service software to manage interactions and track customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
AMAZON
Warehouse Specialist, Delivery Associate
05.2019 - 02.2020
Job overview
- Skillfully expedited the delivery process by implementing dedicated standard operating procedures for delivery timelines
- Restructured stocking systems and distribution procedures to increase shipping speeds by 30% and customer satisfaction ratings by 10%
- Maintained an impeccable record of meeting all deadlines in terms of stocking, retrieving, preparing, and shipping processes
- Enforced organizational standards and ensured policies and procedures were properly followed to maintain safe and healthy work environment
DEALER TIRE
Lead Delivery Driver
10.2017 - 11.2018
Job overview
- Successfully developed and implemented guidelines for training new service team members while providing refreshers for current staff
- Collaborated with upper management to ensure customer satisfaction as well as process improvements
- Led a team of 7 drivers with everyday deliveries to customers and distribution centers within the organization to ensure a secure, customer friendly and a safe profitable working environment
- Oversaw the training and development of delivery drivers; provided technical direction regarding proper policies and procedures
- Maintain compliance with DOT regulations and ensure all company vehicles were properly inspected and maintained.
- Communicated customer complaints, requests, and feedback to company management for a swift resolution
- Managed customer inquiries and complaints in a polite and professional manner
Education
Strayer UniversityWashington, DC
MBA from Human Resources Management
12.2022
University Overview
Strayer UniversityWashington, DC
Bachelor of Arts from Business Administration in Project Management
03.2020
University Overview
Strayer UniversityWashington, DC
Associate of Arts from Business Administration
12.2018
University Overview
Skills
- HR Information Systems
- Customer Relations
- Orientation and Onboarding
- Supervision and Training
- Employee Relations
- Project Management
- HR Policies, Practices, and Procedures
- Employee Advisement
- Performance Management
- Data Entry
- Problem-Solving
- Communication Skill (written/verbal)
- Customer Service Skills
- Interpersonal Skills
- Detail Orientation
- Human Resource Acumen
- Organizational skills
- Microsoft (Teams/ Word/ Excel/ Powerpoint)
- Time Management
- Error Resolution
- Labor relations
- Organizational change
Affiliations
Affiliations
- Alpha Chi National Honors Society-2022
- The Society for Collegiate Leadership & Achievement-2022
Timeline
Human Resources Specialist
US Army Reserves
12.2022 - Current
Human Resource Specialist
US Army
06.2020 - 11.2022
Customer Service Representative
MAXIMUS
02.2020 - 05.2020
Warehouse Specialist, Delivery Associate
AMAZON
05.2019 - 02.2020
Lead Delivery Driver
DEALER TIRE
10.2017 - 11.2018
Strayer University
MBA from Human Resources Management
Strayer University
Bachelor of Arts from Business Administration in Project Management
Strayer University
Associate of Arts from Business Administration
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