DaQuan Shell
Fairdale,Kentucky
Summary
Reliable and upbeat young professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
6
6
years of professional experience
Work History
Softlines Team Leader
Meijer Supermarket
07.2022 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Patient Care Technician
DaVita
08.2021 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Junior / Level 1 Helpdesk Technician
Cybermind Usa
03.2018 - 08.2021
- Providing a first point of contact for customers through our helpdesk, be that via phone, email, or ticket
- Delight our Clients with a Friendly, Quick, and Helpful Experience
- Provide the Client with basic remote troubleshooting
- Managing and recording all work through Ticketing System
- Make sure that Client Documentation is well maintained
- Split tickets that have several issues into separate tickets.
- Make sure that tickets aren’t “stale” throughout the process
Education
Bachelor of Science - Information Technology
Indiana University South Bend
South Bend, IN05.2019
Skills
- Salesforce Software
- Retail Security
- Safety Awareness
- Accounting Records
- Laptop Servicing
- Operating System Testing
- Valid Driver's License
- Word Processing
- Analytical Thinking
Timeline
Softlines Team Leader
Meijer Supermarket
07.2022 - Current
Patient Care Technician
DaVita
08.2021 - 07.2022
Junior / Level 1 Helpdesk Technician
Cybermind Usa
03.2018 - 08.2021
Bachelor of Science - Information Technology
Indiana University South Bend