Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer Experience
References
Timeline
Generic

DaQuanda Clay

Sioux Falls,SD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Store Manager

Curls & Co.
Sioux Falls, SD
10.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Food Truck Manager

Berkes BBQ
Sioux Falls, SD
06.2015 - Current
  • Utilized excellent time management skills to prepare food on time and have the food truck prepped and ready to go before opening
  • Assisted to get the kitchen organized in a productive manner and ready to service
  • Found efficient ways to produce great quality service in a quick amount of time to minimize waiting time
  • Adapted to challenging work hours during Sturgis rally, 2-week work period in the black hills
  • Assisted with reconciling sales versus inventory daily
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Attained appropriate certifications to ensure safe food handling.
  • Developed and implemented strategies to increase sales at food truck events.
  • Ensured compliance with health regulations related to food preparation and storage.
  • Established relationships with local businesses in order to gain access to parking spaces for the food truck.
  • Implemented marketing campaigns through social media platforms like Facebook and Snapchat.
  • Inspected trucks daily before operating them in order to ensure safety protocols were followed.
  • Analyzed competitors' tactics regarding menu items, prices and services offered.
  • Optimized small workspace to maximize utility of sometimes cramped food truck working area.
  • Organized involvement in local events, meetings and parties to serve as caterers or food vendors.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
  • Utilized expert-level culinary experience to create creative, delicious dishes and meals.
  • Created new recipes with overstocked product to entice customers and move product quickly.
  • Researched high foot-traffic areas to maximize profits during peak hours of operation.

Restaurant Cook

McNally's
Sioux Falls, SD
04.2022 - 08.2023
  • Monitored stock of kitchen supplies and food.
  • Maintained sanitation, health, and safety standards in the kitchen area.
  • Notified supervisors when equipment malfunctions or repairs are needed.
  • Complied with all applicable health department regulations and safety standards.
  • Assisted fellow cooks with various tasks during peak meal periods.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Adhered to regulatory standards regarding safe and sanitary food prep.

Financial Crimes Specialist

Wells Fargo
Sioux Falls, SD
05.2018 - 02.2021
  • Demonstrated ability to execute tasks in a fast paced, high demand, environment while balancing multiple priorities
  • Used computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information to complete investigations for customers while working on the phone
  • Gained experience assessing hardships and meeting the needs of customers based on the situation
  • Responded to inbound customer inquiries while meeting or exceeding quality standards
  • Documented and researched all required information to assist the customer in resolving their fraud or merchant dispute
  • Used a calm demeanor and active listening skills to understand what the customer is calling for to take control of the calls to get highly stressed customers to their desired resolution
  • Used investigative tactics, policies, and procedures to identify higher risk situations that need further investigating before paying due to potential abuse
  • Used excellent written skills to documented investigation results and findings for the next agent to be able to clearly relay to any verified entity
  • Used resources and research skills to locate proper channels for solutions
  • High quality, low error work
  • Utilize verbal skills to find what information could be compromised to better secure customers accounts for one call resolution
  • Performed efficiently to maintain high quality scores to assist my team’s placement in competition between our site and sites across the country
  • Used available resources to determine proper payment processing when customers account is closed in debt.
  • Reviewed customer accounts for suspicious activities and potential money laundering.
  • Analyzed financial transactions for any irregularities or potential criminal activity.
  • Conducted investigations of suspected fraudulent activity by gathering data from various sources.
  • Prepared detailed reports on all findings related to financial crimes investigations.
  • Investigated customers' backgrounds through public records searches, credit checks.
  • Collaborated with internal departments such as legal, compliance and audit to ensure proper processes are being followed.
  • Monitored customer accounts for changes in behavior that could indicate criminal activity.
  • Researched current trends in the field of financial crime prevention and detection.
  • Performed due diligence reviews on high-risk customers as required by regulatory bodies.

Service Metrics Analyst

Midco Connections (now Five Star Call Centers)
Sioux Falls, SD
07.2016 - 12.2017
  • Analyzed and synthesized data to form conclusions and recommendations for further efficiency
  • Applied knowledge of principles for analyzing data from multiple sources to compile findings into usable reports
  • Manipulate database information and utilize reporting tools to gather and evaluate data for better performance throughout the day and to find trouble spots in staffing to protect overnight stats
  • Effectively and efficiently present logic, reasoning, and analysis to management
  • Followed established guidelines to focus on details and complete tasks attentively and thoroughly
  • Utilized effective verbal and written communication skills
  • Worked independently with little supervision utilizing time management skills
  • Communicated complex information in user friendly format to enhance communication
  • Utilized high attention to detail to complete thorough daily reports and quarter day reports
  • Gained proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Assisted presenting incentives to strengthen staffing during identified low staffed, high volume times.
  • Developed data models and reports to track key performance indicators.
  • Analyzed large datasets and created insights from the data.
  • Identified areas of improvement within existing processes utilizing metric results.
  • Collaborated with other departments to ensure accuracy of data collection and reporting.
  • Prepared presentations summarizing findings, trends, and recommendations based on metric analysis.
  • Reviewed historical records to identify patterns in past performance that could be used for future forecasting.
  • Investigated variances between actual performance versus expectations across multiple departments and divisions.
  • Worked closely with IT teams to design systems capable of accurately capturing desired metrics information.

Customer Service Associate

Midco Connections
Sioux Falls, SD
11.2015 - 07.2016
  • Upheld high-quality scores through high volume call times
  • Maintained clear communication through order taking as well as complaint filing, to ensure customer satisfaction
  • Used resources and research skills to locate proper channels for solutions
  • High quality, low error work
  • Found efficient ways to produce great quality service in a quick amount of time to minimize waiting time and maximize sales
  • Quickly advanced skillset to be able to perform efficiently across 100+ different accounts
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Learned about the individual companies’ products to be able to upsell to customers effectively
  • Utilized secure payment systems to process payments for customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Restaurant Team Member

Five Guys
Sioux Falls, SD
07.2014 - 10.2015
  • Maintained high customer service quality scores through secret shoppers
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Provided quality customer service by adhering to company policies and procedures.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Adhered to company policies regarding attendance and punctuality.
  • Operated cash register and received payment from customers in cash or credit form.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Education

High School Diploma -

Arbor View High School
01.2013

Some College (No Degree) -

University of Nevada, Las Vegas

Skills

  • Experienced in Microsoft Office (Word, Excel, etc)
  • Self-Motivated
  • Organized
  • Communication Skills
  • Analytical Skills
  • Proficient Typing Skills
  • Adaptive to change easily
  • Decisive
  • Ability to work under pressure
  • Detail Oriented
  • Problem solving skills
  • Team oriented competitiveness
  • Identity Verification
  • Banking ethics knowledge
  • Compliance Training
  • Evidence Gathering
  • Professionalism
  • Organizational Skills
  • Investigation Management
  • Records handling
  • Report Preparation
  • Time management abilities
  • Problem-solving aptitude
  • Effective Communication
  • Ingredient inspection
  • Ingredient Preparation
  • Menu Planning
  • Customer Service
  • Kitchen equipment operations
  • Food Storage
  • Quality assurance and control
  • Food presentation
  • Food Preparation
  • Cleaning and sanitizing
  • Safe Food Handling
  • Sanitation Practices
  • Food Preparing, Plating, and Presentation
  • Self Motivation
  • Quality Control
  • Project Management
  • Business Needs Analysis
  • Active Listening
  • Competitive Research
  • Content Management
  • Brand Promotion
  • Workflow Analysis
  • Root Cause Analysis
  • Incident Reporting
  • Waste Reduction
  • Stock replenishment
  • Inventory Management
  • Promotional planning
  • Upselling strategies
  • Merchandise Display
  • Store maintenance
  • Loss Prevention
  • Demand forecasting
  • Cost-reduction strategies
  • Strategic Sourcing
  • POS Systems
  • Risk Management
  • Operational budgeting
  • Competitor Monitoring
  • Supply Ordering
  • Retail Inventory Management
  • Vendor Management
  • Store opening and closing procedures
  • Loss Prevention Procedures
  • Pricing Strategies
  • Marketing and Promotions
  • Process Improvements
  • Sales Strategies
  • Accurate Cash Handling
  • Strategic thinker
  • Advertising and marketing
  • Culture development
  • Inventory Oversight
  • Operational Efficiency
  • Database Management

Extracurricular Activities

University of Nevada, Las Vegas Women’s Track and Field

Volunteer Experience

  • Three Square Food Bank- Las Vegas, Nevada
  • Goodie Two Shoes Foundation- Las Vegas, Nevada

References

References available upon request.

Timeline

Store Manager

Curls & Co.
10.2023 - Current

Restaurant Cook

McNally's
04.2022 - 08.2023

Financial Crimes Specialist

Wells Fargo
05.2018 - 02.2021

Service Metrics Analyst

Midco Connections (now Five Star Call Centers)
07.2016 - 12.2017

Customer Service Associate

Midco Connections
11.2015 - 07.2016

Food Truck Manager

Berkes BBQ
06.2015 - Current

Restaurant Team Member

Five Guys
07.2014 - 10.2015

High School Diploma -

Arbor View High School

Some College (No Degree) -

University of Nevada, Las Vegas

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DaQuanda Clay