Daquanda Robinson
Duluth,Georgia
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
Work History
Senior Student Nurse Practicum ( Cardiac PCU)
Northside Hospital Gwinnett
01.2024 - Current
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Student Nurse Extern/ PCT ( Cardiac PCU)
northside hospital Gwinnett
05.2023 - Current
- Assess vital signs, accu-checks, care rounding, CCA hourly charting, Cardiac monitor and tele box placement, measures intake and output, provide daily hygiene : full/ partial bed bathing, perineal care, oral care , and moisturizing
- Assisted in foley care, CHG baths, purewick placement and drain foley catheter bag and purewick canister
- Place patient on bedpan, Perform bladder scans, and remove IVs
- Perform head-to-toe and focused assessments with nurse, provide bedside shift reports, shadows nurse during charting, viewed and discussed lab values, RRT, and plan of care ( IPOC)
- Manages occupied bed-making, repositioned patient in bed with turn team, ambulate to the chair via walker or standy assist, down the hall, or bedside commode
- Transport discharge patients via wheelchair
- Change linen, answer call light, replace sharps container, trash, and refill standley carts
- Assist with feeding patient, patient education, priority, and safety- infection and fall precautions.
SENOR MEDICAL BILLER
FLORIDA PAIN AND REHAB
03.2020 - Current
- Conduct timely A/R follow-up on aged denied and rejected claims in clearinghouse
- Append appropriate modifiers for ICD10/CPT, HCPCS
- Submit clean and corrected claims paper electronically
- Write precise clinical appeals
- Knowledge of LOP, PIP, Medpay, pump refills, Botox, and Trigger Point injections
- Communicate bi-weekly conference calls with the billing manager and train teammates
- Knowledge of COB, EOB, ERA, DME, Labs, CLIA, ASC, and Physician billing
- Post payments, adjustments, add self-pay & no show fees.
Insurance follow-up rep
Hollis Cobb Associates
09.2015 - 03.2020
- Conducted A/R follow-up for all payers on early out and bad debt collection accounts
- Collected for Piedmont, Tifton Regional, St
- Mary’s, GA Neurological Surgery & Spine, Self-Regional Hospital
- Knowledge of Facility and professional billing, commercial / govt payers, Workers Comp, nursing home, hospice, VA, Military, third party, auto carriers, prior / retro authorizations, medical records, work queues, referrals, fee schedules, overpayments, offsets, DRGs, rejections and refunds
- Posted payments and credit/ debit adjustments.
PATIENT ACCOUNT ADVOCATE
NUE MEDICAL
11.2012 - 09.2015
- Verified commercial and government insurance benefits and eligibility
- Collected and explained copays, deductibles, and co-insurance to patients
- Assisted with front desk check-in, scheduling, answering patient inquiries, and patient registration.
Education
Associate Degree of Nursing Program -
Gwinnett Technical College
Lawrenceville, Georgia03.2024
Gwinnett Technical College
Lawrenceville, GA03.2024
Gwinnett Technical College
Lawrenceville, GA03.2024
Northside Hospital
07.2023
Gwinnett Technical College
Lawrenceville, Georgia04.2023
Associate of Science Degree in Medical Billing & Coding -
Ultimate Medical Academy
Tampa, Florida09.2015
Skills
- Administer subcutaneous, intramuscular, and intradermal injections
- Direct and indirect patient care
- Infection prevention and control precautions
- Time Management
- Positive Attitude
- Strong verbal, and written communication
- Assess manual and machine blood pressure
- Chart patient vitals, and I/Os
- Care Plan Development
- Patient Assessment
- Patient and family advocacy
- Basic wound care knowledge
- Critical thinking and priority care
- DON / DOFF PPE
- Treatment Planning
- Vaccine administration
- Proper catheter insertion/removal
- Patient Monitoring
- Healthcare billing
- ICD-10, CPT, and HCPCS
Software Proficiencies
- EPIC
- Cerner-One Chart
- EMA
- Athena
- Availity
- Humana
- UHC Optum
- CignaforHCP
- Government: Palmetto GBA – GA Medicare
- MyCGS – FL Medicare DME
- GAMMIS – GA Medicaid
- FCSO: SPOT - FL Medicare
- FLMMIS – FL Medicaid
Volunteer Experience
- GTC Nursing Cohort Pinning Ceremony Committee, 05/2023, current
- Volunteer service project At Women’s Health Center, Stone Mountain, Georgia, 05/2023, Assisted with public Blood Pressure Screenings with Chi Eta Phi (Mu Phi Chapter)
Timeline
Senior Student Nurse Practicum ( Cardiac PCU)
Northside Hospital Gwinnett
01.2024 - Current
Student Nurse Extern/ PCT ( Cardiac PCU)
northside hospital Gwinnett
05.2023 - Current
SENOR MEDICAL BILLER
FLORIDA PAIN AND REHAB
03.2020 - Current
Insurance follow-up rep
Hollis Cobb Associates
09.2015 - 03.2020
PATIENT ACCOUNT ADVOCATE
NUE MEDICAL
11.2012 - 09.2015
Associate Degree of Nursing Program -
Gwinnett Technical College
Gwinnett Technical College
Gwinnett Technical College
Northside Hospital
Gwinnett Technical College
Associate of Science Degree in Medical Billing & Coding -
Ultimate Medical Academy