Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Daquandra Simmons-Butler

Lubbock,TX

Summary

Strategic and culturally intelligent professional with over 7 years of customer-facing experience in banking, hospitality, and service industries. Adept at building inclusive relationships, solving complex problems, and driving team success. Passionate about global HR strategies, compliance, and ethical leadership.

Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.

Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Universal Banker

First Bank & Trust
08.2021 - Current
  • Delivered tailored banking solutions while maintaining compliance with regulatory standards
  • Initiated referrals and supported sales goals through effective customer relationship management
  • Managed monetary instruments and proof transactions with precision and confidentiality
  • Reinforced security protocols to protect customer data and financial assets
  • Actively contributed to training, sales competitions, and team huddles
  • Facilitated customer transactions, ensuring accurate processing and compliance with banking regulations.
  • Assisted in resolving customer inquiries, enhancing satisfaction and retention rates.
  • Managed account openings, providing detailed information on products and services to clients.

Crew Leader

Eskimo Hut
05.2018 - 08.2021
  • Led daily operations, balancing registers and reconciling financial records
  • Oversaw team performance, ensuring customer satisfaction and timely service delivery
  • Managed inventory, restocked goods, and maintained safe handling procedures
  • Supervised daily operations to ensure efficient service delivery and adherence to safety protocols.
  • Trained new team members on customer service standards and operational procedures.
  • Implemented inventory control measures to reduce waste and improve product availability.
  • Enhanced customer experience by resolving complaints and ensuring satisfaction with services offered.

Front Desk Receptionist

Altitude Trampoline Park
02.2016 - 06.2017
  • Provided tech support and assisted with equipment setup
  • Operated registers, processed transactions, and guided clients through membership options
  • Supervised coaching programs and set team goals
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Customer Service Representative

Convergys
06.2016 - 12.2016
  • Delivered high-volume support across technical and product-based queries
  • Conducted sales calls and supported CRM tracking
  • Managed customer concerns with professionalism
  • Maintained accurate records of customer interactions within CRM systems, ensuring data integrity and accessibility.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Identified recurring issues in customer feedback, collaborating with management to develop effective solutions.

Education

Bachelor of Business Administration - Concentration in Human Resources

Southern New Hampshire University
Manchester, NH
11.2025

High School Diploma -

Amherst High School
Amherst, TX
05.2014

Skills

  • Technical & Business Tools Microsoft Office Suite
  • Banking Software
  • ACH
  • Data Entry
  • HR & Compliance Knowledge Bank Secrecy Act
  • Risk Management
  • Fraud Detection
  • Learning Technology
  • Professional Competencies: Customer Service
  • Communication
  • Cross-Cultural Collaboration
  • Conflict Resolution
  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Wire transfers
  • Financial advising
  • Deposit processing
  • Transaction processing

Certification

  • First Aid Certification
  • CPR Certification
  • Food Handler Certification

Assessments

  • Customer Service – Proficient
  • Customer Focus & Orientation – Proficient

Timeline

Universal Banker

First Bank & Trust
08.2021 - Current

Crew Leader

Eskimo Hut
05.2018 - 08.2021

Customer Service Representative

Convergys
06.2016 - 12.2016

Front Desk Receptionist

Altitude Trampoline Park
02.2016 - 06.2017

Bachelor of Business Administration - Concentration in Human Resources

Southern New Hampshire University

High School Diploma -

Amherst High School

Similar Profiles

CREATE PROFILE