Daquanita Burton
Henderson,Nv
Overview
15
15
years of professional experience
Work History
Manager
Ezpawn
07.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensures superior customer service standards Ensures proficient execution of the sales and lending processes are to standard for self and team Maximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectives Effective budget management inclusive of P & L for assigned location Inventory Control Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms Oversees all aspects of labor, staffing, onboarding, training, and retention Ensures cultural alignment with Company Core Values and Guiding Principles
PCA
Happy Health Services
10.2009 - 07.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Help clients remain engaged and enriched - mentally, physically, socially, and emotionally - with required assistance Perform assigned duties in an accurate and timely manner, and demonstrate flexibility in meeting the needs of clients Safeguard clients by observing their interactions, procedures, and activities Be aware of and sensitive to each client's pain, mobility, and fragility, and approach every interaction with compassion Adhere to company standards, policies, and procedures, as well as legal rules and regulations
Food and Beverage Supervisor
The Orleans Hotel & Casino
12.2013 - 06.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Education
Associate of Arts - Business
Kaplan University
Davenport, IA10.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager
Ezpawn
07.2017 - Current
Food and Beverage Supervisor
The Orleans Hotel & Casino
12.2013 - 06.2023
PCA
Happy Health Services
10.2009 - 07.2023
Associate of Arts - Business
Kaplan University