Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
DAQUANNA ROSS

DAQUANNA ROSS

Atlanta,GA

Summary

A dynamic and customer-centric professional with a proven track record in customer success and senior-level management roles, I offer a wealth of experience in global operations, project management, and revenue optimization. My career has been distinguished by a strong focus on delivering value-added solutions in customer-driven environments. Whether in emerging start-ups or established organizations, I have consistently driven operational excellence and achieved remarkable results.

My expertise in supporting the strategic business planning initiatives of Fortune 500 companies through effective key account management sets me apart. I possess a keen ability to identify trends and mitigate workplace risks, fostering a culture of accountability and aligning teams towards a common vision.

As a forward-thinking leader with a creative approach, I have successfully led diverse, metric-based teams to achieve higher productivity levels, boost employee morale, and maximize ROI. Building strong cross-functional relationships is a key strength of mine, and I have served as a successful liaison between field teams and corporate office executives, ensuring effective communication and collaboration.


Throughout my career, I have excelled in developing fruitful customer relationships and delivering competitive solutions for both start-ups and national companies, resulting in measurable success in top-tier client projects.


In summary, my skillset encompasses a customer-focused mindset, operational expertise, and strategic thinking, making me well-equipped to excel in customer success and senior management roles. With a proven ability to deliver value and foster strong partnerships, I am poised to make a significant impact on the success of your organization. My drive to create lasting positive change and passion for achieving excellence positions me as a valuable asset for an MBA program seeking future business leaders.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Supply Chain Project Manager

The Home Depot
Atlanta, GA
11.2022 - Current
  • Successfully manage and oversee cross-functional Supply Chain projects, ensuring seamless coordination and efficient execution to achieve project objectives
  • Utilize a standardized project management methodology, ensuring consistency and adherence to established guidelines throughout the project lifecycle
  • Provide strong leadership and guidance to project teams, driving their performance and ensuring timely completion of project tasks in alignment with the methodology
  • Develop and deliver comprehensive project artifacts, including detailed project plans, timelines, and status reports, to monitor progress, track milestones, and ensure successful project outcomes
  • Collaborate closely with the project leadership team, actively sharing responsibility and accountability for the overall delivery of the project and maintaining effective communication channels
  • Effectively manage multiple smaller projects led by Distribution, Transportation, IP&R, or Supply Chain Development
  • Analysts, ensuring optimal project management practices and timely project completion
  • Proactively identify potential project risks and issues, implementing appropriate risk mitigation strategies and problem- solving approaches to ensure project success
  • Monitor project milestones, deliverables, and performance metrics, promptly identifying any deviations from the project plan and taking corrective actions to keep the project on track.

Operations Manager, Customer Experience

Flexport
Atlanta, GA
10.2017 - 11.2022
  • Implemented key performance strategies to maintain a high-performing multiple-asset portfolio of diversified international supply chain companies resulting in consistently achieving a team collective $1 million asset growth in sales
  • Responsible for effectively developing revenue optimization strategies and developing quality-focused operational controls across all distribution channels
  • Led a team of operations managers with direct accountability in driving team productivity and operational efficiencies resulting in periodic increases in client success rates, above-goal sales achievements of $100,000 per month, and elevated team capabilities
  • Served as a liaison between field teams and senior account managers by developing quarterly plans and recommendations to render cost savings practices and optimal ROI investments, increasing the market share for Flexport clients- reigniting growth
  • Oversaw the talent acquisition and performance management functions for new associates utilizing essential enablement functions, administering OJT training sessions, and developing knowledge checkpoints for the first 90 days in the role
  • Defined and implemented effective customer success strategies for a book of business representing 200+ transportation sector clients (Air, FCL, and LCL), achieving rapid growth by collaborating closely with operations associates to achieve a high NPS client satisfaction score of 50% or more.

Procurement Manager

STORD, Supply
Atlanta, GA
03.2020 - 06.2021
  • Successfully negotiated and directed a significant fulfillment project, leading to an impressive increase in company revenue by over $1 million per year.
  • Implemented and skillfully negotiated competitive rates for the replacement of warehouse equipment and setup, resulting in cost savings and operational efficiency, exceeding $10,000.
  • Developed and executed key performance strategies, effectively managing a high-performing, diverse international supply chain portfolio. Achieved consistent team growth in sales, contributing to a collective $1 million increase in assets.
  • Devised and deployed a comprehensive 'make vs. Buy' decision framework, enabling informed choices between insourcing and outsourcing processes. This framework fostered optimal resource allocation and cost-effectiveness.
  • Conducted best-in-class supplier review meetings and skillfully employed supplier scorecards to assess and enhance supplier performance. These initiatives ensured strong supplier partnerships and efficient supply chain operations.
  • Managed supplier risks by driving the execution of signed supply agreements and proactively mitigated potential risks by identifying and qualifying multiple alternative suppliers.
  • Conducted root cause analysis to identify and resolve issues related to late sales orders caused by supplier delays. Implemented effective action plans, enhancing order fulfillment and customer satisfaction.
  • Guided and led process improvements within the Document Control Department, streamlining activities and procedures to optimize efficiency and effectiveness.
  • Cultivated and maintained strong customer relationships with stakeholders for assigned categories and sites. Engaged in open, two-way communication to support site procurement and align with category group leaders, global, and regional strategic sourcing managers.

Quality Assurance Analyst

Ernst & Young
Atlanta, GA
01.2016 - 10.2017
  • Conducted comprehensive Know Your Customer (KYC) screenings on customers, meticulously documenting all relevant information as mandated by KYC procedures. Ensured compliance with regulatory requirements and contributed to risk mitigation efforts.
  • Utilized case management software to document and report all findings from KYC screenings and other quality assurance activities. Maintained accurate and organized records for audit and reference purposes.
  • Prepared detailed management reports outlining department activities and significant findings. These reports provided valuable insights into the effectiveness of KYC procedures and financial crime risk exposure.
  • Actively participated in monthly department meetings, where strategies and findings were presented to key stakeholders. Effectively communicated complex information to both technical and non-technical audiences.
  • Collaborated with cross-functional teams to support the development of procedural improvements in KYC processes. Proactively identified areas for enhancement and worked towards maximizing the effectiveness and efficiency of existing procedures.
  • Gained extensive exposure to financial crimes and software testing for large banking applications. Leveraged this experience to contribute to the enhancement of compliance practices and risk management strategies.

Direct Support Professional

Jewish Family And Career Services
Dunwoody, GA
01.2014 - 01.2016
  • Supported multiple group homes of 1-4 clients with developmental disabilities, ensuring their safety and well-being through the implementation of stringent infection control procedures and adherence to safety protocols.
  • Implemented daily behavior modification techniques and facilitated peer education to promote a positive and nurturing environment for clients with developmental disabilities.
  • Administered questionnaires and diligently monitored key behaviors of clients, collecting essential patient data for personal outcome measures. This data was crucial in updating behavioral plans and setting goals for individual improvement.
  • Maintained up-to-date certifications, including CPR and Personal Care Aid (PCA), to ensure readiness in handling emergencies and providing essential care to clients.
  • Ensured a clean, safe, and well-organized patient environment, contributing to the overall comfort and well-being of the clients under care.
  • Assisted disabled clients in developing and enhancing their independence and overall well-being, fostering a sense of empowerment and self-sufficiency.
  • Responsibly administered medication as directed by physicians, with strict attention to dosages and schedules to support the clients' medical needs.
  • Led and organized patient or group recreational activities, designed to promote social interaction, physical well-being, and enhanced patient outcomes.

Education

Bachelor of Psychology - Industrial And Organizational Psychology

Agnes Scott College
08.2012 - 12.2015

Certified Project Management, PMP - undefined

PMI, Project Management Institute

Skills

    Supply chain distribution

undefined

Accomplishments

First Author on Mentored Research: "Self-Care" (August 2012 – March 2015)

• Conceptualized and developed the research hypothesis, conducting comprehensive primary and secondary research on issues related to job stress, work environment, and stressful tasks.

• Compiled research findings and submitted the work to Southeastern Psychological Association for review and recognition.

• Collaborated with a team to design a robust survey instrument focused on self-care and successfully recruited a large sample of 670 participants for the study.

• Conducted data analysis using Person correlations and One-Way ANOVAs, uncovering statistical results that established connections between job satisfaction and work stress, stressful work conditions, and demanding work tasks.


Mentored Research: "Facebook Users" (May – August 2013)

• Provided valuable assistance to graduating students in survey design and participant recruitment for the research project on Facebook users.

Timeline

Supply Chain Project Manager

The Home Depot
11.2022 - Current

Procurement Manager

STORD, Supply
03.2020 - 06.2021

Operations Manager, Customer Experience

Flexport
10.2017 - 11.2022

Quality Assurance Analyst

Ernst & Young
01.2016 - 10.2017

Direct Support Professional

Jewish Family And Career Services
01.2014 - 01.2016

Bachelor of Psychology - Industrial And Organizational Psychology

Agnes Scott College
08.2012 - 12.2015

Certified Project Management, PMP - undefined

PMI, Project Management Institute

Similar Profiles

CREATE PROFILE
DAQUANNA ROSS