DaQuashaila Jackson
Plano,TX
Summary
Detail-oriented professional with healthcare experience transitioning to Customer Service roles. Skilled in managing sensitive information, accurate record-keeping, and effective communication with diverse populations. Committed to enhancing customer satisfaction and support within a customer-focused organization.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Fleur Heights Rehabilitation Center
Des Moines, Iowa
01.2023 - 01.2026
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained cleanliness and hygiene standards by organizing and cleaning common areas and patient spaces., including changing linens and cleaning bathrooms.
Patient Safety Companion
UnityPoint Health
Des Moines, Iowa
10.2020 - 11.2022
- Investigated incidents of potential harm or adverse events to ensure compliance with established policies and procedures.
- Monitored patients closely for any changes in behavior or medical condition.
- Provided emotional support for distressed or anxious patients through communication, reassurance, distraction techniques.
- Participated in interdisciplinary rounds for assigned patients, provided input on patient status, needs.
- Documented patient interactions and reported concerns promptly.
Receptionist
Clive Behavioral Health
Clive, IA
09.2019 - 09.2020
- Assist with a variety of clerical and administrative duties. These tasks include greeting guests/patients, answering multi - line phone systems, referring inquiries, handling mail, taking orders, and maintaining office equipment.
- Fostered welcoming atmosphere for patients, enhancing comfort and engagement during visits.
- Scheduled patient appointments and coordinated daily calendar changes with clinical teams.
- Maintained confidential files and protected patient information under HIPAA guidelines.
Education
Esthiology Certificate -
Aveda Institute
High School Diploma -
North High School
Des Moines, IowaCertified Nursing Assistant -
Broadlawns
Patient Intake & Billing Certificate -
DMACC
National Career Readiness Certificate -
DMACC
Skills
- Documentation Management
- Phone Etiquette
- Appointment Scheduling
- Professional Communication
- Time Management
- Multitasking Ability
- Conflict Resolution
- Leadership
- Cleaning and Organizing
- Warehouse Organization
- Strong Work Ethic
- Quick Learner
- Professional Demeanor
- Interpersonal Skills
- Positive Attitude
Timeline
Certified Nursing Assistant
Fleur Heights Rehabilitation Center
01.2023 - 01.2026
Patient Safety Companion
UnityPoint Health
10.2020 - 11.2022
Receptionist
Clive Behavioral Health
09.2019 - 09.2020
Esthiology Certificate -
Aveda Institute
High School Diploma -
North High School
Certified Nursing Assistant -
Broadlawns
Patient Intake & Billing Certificate -
DMACC
National Career Readiness Certificate -
DMACC