Daquaun A Smith-Williams

• Delivered outstanding customer service by addressing inquiries, scheduling service appointments, and resolving customer issues efficiently.
• Assisted in maximizing customer satisfaction through tailored service solutions and effective communication.
• Maintained accurate records of customer interactions, enhancing the efficiency of service delivery.

DBQ Reviewer – Open Enrollment
02/18/2018 – 01/22/2021

• Reviewed and analyzed Disability Benefits Questionnaires (DBQs) and related medical evidence to support veterans’ disability claims, ensuring thoroughness and compliance with VA guidelines.
  
• Prepared detailed assessment reports to facilitate claim decisions, highlighting discrepancies and recommending corrective actions as needed.
  
• Worked remotely, maintaining strong productivity through effective prioritization, queue management, and attention to strict timeliness and quality requirements.
  
• Communicated with medical providers and team members to resolve documentation issues, achieve production goals, and ensure case completeness prior to submission.
• Utilized Microsoft Office products daily and demonstrated advanced written communication, analytical, and organizational abilities.
  
• Participated in open enrollment cycles to support increased case review volumes with accuracy and efficiency.

• Managed customer accounts, responding to inquiries and providing information about energy services.
• Supported the team in achieving targets related to customer retention and satisfaction through prompt and courteous service.

• Volunteered to assist with customer inquiries and provide support to community members seeking energy assistance programs.
• Played a key role in promoting awareness of available resources, ensuring effective communication of program benefits.

• Provided excellent customer service in a fast-paced environment, contributing to a positive dining experience for guests.
• Handled customer transactions and addressed any service-related concerns efficiently, fostering a welcoming atmosphere.