Daquawn Moore
Customer Service Representative
Henrico,VA
Summary
Experienced Customer Service Professional looking to advance in the field . Growing my knowledge and expertise with a thriving company .
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Collections Specialist
Alorica
Fredericksburg, VA
08.2022 - 10.2022
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
QVC
Chesapeake, VA
07.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Member Service Representative
SYKES
Miramar, FL
09.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Maintenance Worker
Greyhound: Bus Station
Richmond, VA
07.2017 - 04.2020
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Maintained high standards of efficiency and safety during analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
- Properly handled, transported and disposed of recycled materials.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Education
Diploma - General Studies
George Wythe High School
Richmond, VA 09.2009 - 06.2012
Skills
Persuasion techniques
Timeline
Collections Specialist
Alorica
08.2022 - 10.2022
Customer Service Representative
QVC
07.2021 - 05.2022
Member Service Representative
SYKES
09.2020 - 07.2021
Maintenance Worker
Greyhound: Bus Station
07.2017 - 04.2020
Diploma - General Studies
George Wythe High School
09.2009 - 06.2012
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