Daquawn Moore
Customer Service Representative
Henrico,VA
Summary
Experienced Customer Service Professional looking to advance in the field . Growing my knowledge and expertise with a thriving company .
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Collections Specialist
Alorica
Fredericksburg, VA
08.2022 - 10.2022
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
QVC
Chesapeake, VA
07.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Member Service Representative
SYKES
Miramar, FL
09.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Maintenance Worker
Greyhound: Bus Station
Richmond, VA
07.2017 - 04.2020
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Maintained high standards of efficiency and safety during analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
- Properly handled, transported and disposed of recycled materials.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Education
Diploma - General Studies
George Wythe High School
Richmond, VA 09.2009 - 06.2012
Skills
Persuasion techniques
Goals and performance
Collections
Sales expertise
Order fulfillment
Creative problem solving
Complaint resolution
Payment arrangements
Policies and procedures
Negotiation
Call center experience
Timeline
Collections Specialist
Alorica
08.2022 - 10.2022
Customer Service Representative
QVC
07.2021 - 05.2022
Member Service Representative
SYKES
09.2020 - 07.2021
Maintenance Worker
Greyhound: Bus Station
07.2017 - 04.2020
Diploma - General Studies
George Wythe High School
09.2009 - 06.2012