Amanda Hamilton
Summerville,SC
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
10
10
years of professional experience
Work History
Team Member
Volvo Cars
Ridgeville, SC
02.2024 - 07.2024
- Rotated through various positions on the assembly line as needed by management.
- Monitored assembly line operations to detect any issues or malfunctions.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Maintained accurate records of production output, scrap rates, and other data.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Communicated effectively with team members regarding production goals and objectives.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Performed quality checks on products to ensure they met company standards.
- Assisted in training new employees on assembly line processes and procedures.
Certified Medical Assistant
Roper Express Care
Ladson, SC
11.2019 - 02.2022
- Recorded patient's physical symptoms, vitals, medical, surgical, and social history accurately and securely in the electronic health record system while prioritizing confidentiality.
- Documenting placement of vaccines, injections, and medications that I administered to patients, per provider's orders.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduling/verifying patients' appointments and referrals in a fast-paced, timely manner.
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Incorporated outside records into charts and EHR.
Customer Service Representative Lead
Circle K
Charleston, SC
08.2016 - 12.2020
- Maintaining a positive, empathetic, and professional attitude with customers and staff at all times
- Knowing our products and promotions inside and out, while upselling products
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support at all times.
Certified Medical Assistant
MUSC Orthopedics
Mount Pleasant, SC
10.2016 - 11.2019
- Obtain patient's vitals, document patient's physical symptoms, all while using confidentiality
- Enter vitals, medical and surgical histories into electronic health records
- Answer incoming patient calls, making outbound calls to patients all within a timely amount of time
- Completing Physician's orders within a timely manner, Responding promptly to patient inquiries
- Keeping records of patients' interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues and patients as necessary
- Completing, sending off insurance/disability forms using confidential and fast-past actions
- Scheduling/verifying patients appointments and referrals in a fast paced, timely manner
- Ensure patient satisfaction, and remaining professional at all times.
Customer Service Representative
Dial America
North Charleston, SC
03.2014 - 07.2018
- Made inbound/outbound calls in a fast paced setting in regards to health insurance benefits and credit card offers
- Identifying and resolving customer issues using problem-solving skills
- Upselling products and/or services to the customer, including; health insurance/credit cards
- Continually maintaining a working knowledge of our clients' products, services and promotions that would benefit them
- Documenting all customer information, communications and sales in a computer system in a timely manner
- Ensure customer satisfaction and provide professional customer support.
Education
Certified Medical Assistant -
Trident Technical College
SC04.2016
High School Diploma -
Dorchester County Adult Education
SC08.2012
Skills
- Call Center Operations
- Data Entry
- Cross-Selling and Upselling
- Inbound and Outbound Calling
- Technical Support
- High-energy attitude
- Scheduling
- Appointment Scheduling
- Complaint Handling
- Quality Control
- Customer Service
- Proofreading
- Patient Scheduling
- HIPAA Compliance
Professional Development
- Workkeys Certificate - Silver Level, Dorchester County Adult Education, 02/01/2013
- Safety Certificate, National Institute for Occupational Safety and Health, 01/01/2013
References
References available upon request.
Timeline
Team Member
Volvo Cars
02.2024 - 07.2024
Certified Medical Assistant
Roper Express Care
11.2019 - 02.2022
Certified Medical Assistant
MUSC Orthopedics
10.2016 - 11.2019
Customer Service Representative Lead
Circle K
08.2016 - 12.2020
Customer Service Representative
Dial America
03.2014 - 07.2018
Certified Medical Assistant -
Trident Technical College
High School Diploma -
Dorchester County Adult Education