DaQuelle Jones
Rock Hill,South Carolina
Summary
Cybersecurity student and U.S. Army veteran with foundational skills in endpoint protection, network defense, and Windows system administration. CompTIA A+ certified with Network+ and Security+ certifications in progress. Demonstrated hands-on IT experience through university work-study and military service. Excels in disciplined environments requiring adaptability, documentation, and integrity. Eager to contribute to a Security Operations Center (SOC) or analyst team as a junior Information Security Analyst.
Overview
11
11
years of professional experience
Work History
IT Technical Support Technician
ECPI University
Charlotte, North Carolina
03.2022 - 05.2024
- Deployed and secured Windows 11 systems in lab environments using standardized images and patching methods
- Installed antivirus tools and configured academic software aligned with university security protocols
- Logged and tracked technical issues, contributing to support workflows and secure system use
- Supported user access issues, password resets, and endpoint troubleshooting
- Practiced secure equipment handling, data protection, and basic principles of information assurance
Courier Driver
Lasership
Charlotte
06.2021 - 12.2021
- Ensured timely and secure delivery of sensitive packages with accurate record keeping — mirroring secure data handling and chain-of-custody principles
- Adjusted delivery plans based on changing conditions, similar to adaptive response during evolving security incidents
- Communicated with clients and peers to ensure clarity, a transferable skill for user awareness and incident reporting
Auto Technician
Hendrick Chrysler Dodge Jeep RAM
Concord, North Carolina
03.2019 - 06.2021
- Diagnosed and repaired complex electronic and mechanical faults using structured troubleshooting —reinforcing habits valuable in identifying system vulnerabilities and anomalies
- Maintained precise service documentation and followed strict repair protocols, similar to security change logs and audit trails
- Worked independently to resolve critical issues, developing strong risk assessment and accountability skills
Utilities Services Repairer
United States Army
Fort Bragg, North Carolina
04.2013 - 08.2017
- Maintained mission-critical mechanical and electrical systems with a focus on preventative maintenance and operational readiness
- Conducted risk-based prioritization of repair tasks, enhancing situational awareness and decision-making under pressure
- Maintained detailed service logs and adhered to procedural standards — foundational for security compliance and audit practices
Education
Bachelor of Science - Cyber Security Information Technology
ECPI University
Charlotte, NC08.2025
Skills
- Security principles
- Access control
- Vulnerability assessment
- Endpoint protection
- Phishing awareness
- Windows 10/11
- Linux
- Microsoft Defender
- Microsoft Office Suite
- Visio
- Teams
- TCP/IP
- DNS
- LAN/WAN
- Firewall Basics
- Packet Inspection
- Python
- C
- HTML
- Log review
- Pattern recognition
- Documentation
- Escalation procedures
- Attention to Detail
- Adaptability
- Communication
- Teamwork
- Critical Thinking
Awards
- COMPTIA A+
- COMPTIA NETWORK +, 05/28/25
- COMPTIA SECURITY +, 06/25/25
- DEANS LIST ECPI UNIVERSITY
Core Competencies
Security principles, access control, vulnerability assessment, endpoint protection, phishing awareness, Windows 10/11, Linux, Microsoft Defender, Microsoft Office Suite, Visio, Teams, TCP/IP, DNS, LAN/WAN, Firewall Basics, Packet Inspection, Python, C++, HTML, Log review, pattern recognition, documentation, escalation procedures, Attention to Detail, Adaptability, Communication, Teamwork, Critical Thinking
Timeline
IT Technical Support Technician
ECPI University
03.2022 - 05.2024
Courier Driver
Lasership
06.2021 - 12.2021
Auto Technician
Hendrick Chrysler Dodge Jeep RAM
03.2019 - 06.2021
Utilities Services Repairer
United States Army
04.2013 - 08.2017
Bachelor of Science - Cyber Security Information Technology
ECPI University
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