Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daquesha Mccluster

St. Petersburg,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Signature Urgent Care
11.2023 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Medical Receptionist

AFC Urgent Care
10.2022 - 11.2023
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.

Oncology Medical Assistant

Comprehensive Hematology Oncology
01.2020 - 10.2022
  • Enhanced patient care by providing comprehensive oncology medical assistance during consultations and treatments.
  • Streamlined clinic workflow by efficiently managing patient records, scheduling appointments, and coordinating with healthcare providers.
  • Improved patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans.
  • Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.
  • Facilitated effective communication between patients, families, and healthcare team members to optimize care coordination and treatment outcomes.
  • Assisted physicians in performing various diagnostic procedures, contributing to the timely detection and treatment of cancer cases.
  • Reduced errors in medication administration by diligently verifying prescriptions, dosages, and potential drug interactions before dispensing medications to patients.
  • Performed venipuncture for blood sample collection, ensuring proper specimen handling and prompt delivery to the laboratory for analysis.
  • Supported patients through chemotherapy treatments by monitoring vital signs, administering medications as prescribed, and promptly addressing side effects or complications that arose during therapy sessions.
  • Educated patients on self-care measures related to cancer treatments, empowering them to better manage their health at home.
  • Contributed to a positive clinic environment by maintaining clean and organized exam rooms while adhering to infection control protocols.
  • Collaborated with multidisciplinary teams on implementing individualized care plans tailored to each patient''s specific needs and goals.
  • Participated in ongoing professional development opportunities to stay current on advances in oncology nursing practices and enhance overall quality of care provided to patients.
  • Promoted a culture of safety within the clinic setting by identifying potential hazards and taking corrective actions when necessary.
  • Assisted in preparing patients for radiation therapy sessions by positioning them accurately according to treatment plans developed by radiation oncologists.
  • Maintained detailed records of administered treatments such as chemotherapy infusions and immunotherapies, ensuring accurate documentation for each patient''s medical history.
  • Conducted initial patient assessments to obtain vital signs, medical history, and current medications, providing valuable input to physicians during consultations.
  • Coordinated with insurance companies to verify coverage and obtain prior authorizations for treatments as needed, reducing financial barriers to care.
  • Provided emotional support and resources for patients and their families, fostering stronger relationships between the healthcare team and those in our care.
  • Proactively participated in quality improvement initiatives within the oncology department by analyzing performance data and implementing evidence-based best practices to enhance patient outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.


Remote Medical Insurance Representative

Access To Care Florida
01.2018 - 12.2020
  • Improved patient satisfaction by efficiently processing medical insurance claims and addressing inquiries.
  • Streamlined claim processing for faster reimbursement, utilizing knowledge of insurance policies and procedures.
  • Enhanced team productivity by assisting in training new hires on company protocols and software systems.
  • Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
  • Ensured compliance to industry regulations by staying up-to-date on changes in healthcare laws and guidelines.
  • Collaborated with healthcare providers to resolve billing discrepancies, fostering positive relationships between parties involved.
  • Expedited resolution of customer concerns, providing exceptional service through clear communication and active listening skills.
  • Managed high call volume while maintaining accuracy and professionalism in documentation of interactions with customers.
  • Mitigated potential fraud risks by verifying patient information and conducting thorough background checks for eligibility verification purposes.
  • Maintained detailed case files, facilitating easy retrieval of information for future reference or audits.
  • Increased efficiency in claim filing by identifying trends in common errors, suggesting improvements to internal processes accordingly.
  • Assisted patients with understanding their benefits, coverage limitations, and financial responsibilities related to medical services received.
  • Supported the establishment of payment plans for patients struggling financially, demonstrating empathy while adhering to company guidelines on debt collection.
  • Contributed towards a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
  • Coordinated across departments to ensure seamless communication regarding patient accounts, claim statuses, and dispute resolutions.
  • Developed strong working relationships with insurance carriers'' representatives to expedite approvals or denials when necessary.
  • Kept informed about updates within the field through regular participation in industry conferences and training sessions, applying new knowledge to improve performance.
  • Demonstrated adaptability by staying flexible in adjusting priorities according to changes in workload or organizational needs.
  • Acted as a reliable resource for team members by sharing expertise on the medical insurance field, facilitating mutual growth and development within the department.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Evaluated medical claims for accuracy and completeness and researched missing data.
  • Monitored and updated claims status in claims processing system.
  • Identified and resolved discrepancies between patient information and claims data.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Assessed medical claims for compliance with regulations and corrected discrepancies.
  • Followed up on denied claims to verify timely patient payment and resolution.
  • Responded to correspondence from insurance companies.
  • Processed insurance payments and maintained accurate documentation of payments.
  • Reviewed provider coding information to report services and verify correctness.
  • Generated reports on medical claims processing activities and results.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Collected premiums on or before effective date of coverage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Monitored customer feedback and identified areas of improvement.
  • Negotiated contracts and terms of sale with potential customers.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Researched and identified potential new markets.
  • Identified and solicited sales prospects in agency databases.
  • Developed and implemented promotional strategies to increase customer base.
  • Designed presentations and marketing materials to promote insurance products.
  • Conducted research and identified market trends to develop better strategies for sales.

Education

Associate of Science - Nursing

Galen College Of Nursing
Tampa, FL
04.2025

No Degree - Medical Assistant

Florida Career College
Tampa, FL
03.2020

High School Diploma -

Lakewood High School
Saint Petersburg FL
03.2017

Skills

  • Procedure Assistance
  • Patient-Focused Care
  • Patient Scheduling
  • HIPAA Compliance
  • Medical Office Administration
  • Patient Flow Management
  • Medical Billing
  • Payment Collection
  • Phlebotomy
  • Indirect Patient Care
  • Medical Terminology
  • Inventory Management
  • Data Entry
  • Hospice Care
  • Wound Care Specialist
  • Patient Assessments
  • Complex Problem-Solving
  • Patient Bathing
  • Direct Patient Care
  • Professional Bedside Manner
  • Prioritizing Stat Orders
  • Patient Management
  • Medical Terminology Knowledge
  • Reliable Transportation
  • Simple Dressings
  • CPR
  • Chronic Disease Management
  • Reliable Team Player
  • Compassionate
  • Vital Sign Monitoring
  • Compassionate Caregiver
  • Ph Testing
  • Trustworthy Companion
  • Therapeutic Procedures
  • Insurance Claims
  • Fluent in [Languages]
  • Electronic Medical Records
  • Chemical Solution Preparation
  • Valid [State] Driver's License
  • Specimens Collection and Processing
  • Adaptable
  • Lab Equipment Calibration
  • Patient Relations
  • Patient Oral Care
  • Monitoring Patient Progress
  • Medical Terminology in [Languages]
  • Sterile Technique
  • Lab Equipment Operation
  • Medical Billing and Coding
  • Electrocardiographic Rhythm Recognition
  • First Aid
  • Electronic Health Records
  • Laboratory Maintenance
  • Customer Service
  • Medical Procedures
  • Emergency Procedures Understanding
  • Companionship and Emotional Support
  • Diagnostic Procedures
  • Diagnostic Equipment Expertise
  • Medical Records Management
  • Multitasking Capabilities
  • Microsoft Office Suite
  • Diagnostic Testing Assistance
  • Professionalism and Ethics
  • Sterilization Techniques
  • Maintaining Confidentiality
  • Medical Supply Inventory
  • Insurance Verification
  • Medication Administration
  • Healthcare Software Proficiency
  • Record Keeping
  • Vital Signs Monitoring
  • Adaptability and Flexibility
  • Time Management

Timeline

Medical Assistant

Signature Urgent Care
11.2023 - Current

Medical Receptionist

AFC Urgent Care
10.2022 - 11.2023

Oncology Medical Assistant

Comprehensive Hematology Oncology
01.2020 - 10.2022

Remote Medical Insurance Representative

Access To Care Florida
01.2018 - 12.2020

Associate of Science - Nursing

Galen College Of Nursing

No Degree - Medical Assistant

Florida Career College

High School Diploma -

Lakewood High School

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Daquesha Mccluster