Daquesha Wilson

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Mentored new employees on procedures and policies to maximize team performance., Assisted customers with making payments or establishing payment plans to bring accounts current., Used proven techniques to de-escalate angry customers during telephone interactions., Upheld quality control policies and procedures to increase customer satisfaction., Provided assistance with activities of daily living, including bathing, dressing and grooming., Observed patients for any physical or emotional changes, reported findings to medical staff immediately., Reported changes in patient conditions to registered nurse or physician., Answered customer inquiries over the phone and via email., Provided accurate, valid, and complete information to customers., Resolved customer complaints promptly and professionally., Answered customer inquiries and provided accurate information regarding products and services., Provided excellent customer service to resolve customer complaints in a timely manner., Gathered customer feedback through surveys and used the data to improve customer service.