Da'Quessney Keith
Buford,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude who is also willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and wanting to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
CSR Inbound 1
Foundever
01.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
CSR Inbound
Sitel Operating Corporation
01.2022 - 03.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Answered over 20 calls per shift to meet fast-paced call center demands.
Sales Associate
Sunglass Hut - Luxottica
06.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites
Cashier
Sam's Club
10.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
CASHIER
WAL-MART
08.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
SALES ASSOCIATE
Cost Plus World Market, Inc
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate in Medical Billing And Coding - Medical Billing And Coding
DeVry University
Downers Grove, IL06.2024
No Degree - Biology
GEORGIA PERIMETER COLLEGE
Decatur, GANo Degree - Biology
ARMSTRONG STATE UNIVERSITY
SavannahNo Degree - Biology
CLARK ATLANTA UNIVERSITY
Atlanta, GAHigh School Diploma -
CROSBY HIGH SCHOOL
Waterbury, CT06.2014
Skills
- Microsoft Office Programs
- Active Listening
- Medical Terminology Knowledge
- Reading Comprehension
- Customer Service
- Problem-Solving Ability
- Critical Thinking
- Typing Proficiency
Timeline
CSR Inbound 1
Foundever
01.2023 - Current
CSR Inbound
Sitel Operating Corporation
01.2022 - 03.2022
Sales Associate
Sunglass Hut - Luxottica
06.2021 - 01.2022
Cashier
Sam's Club
10.2018 - 06.2019
CASHIER
WAL-MART
08.2016 - 08.2018
SALES ASSOCIATE
Cost Plus World Market, Inc
09.2015 - 01.2016
Certificate in Medical Billing And Coding - Medical Billing And Coding
DeVry University
No Degree - Biology
GEORGIA PERIMETER COLLEGE
No Degree - Biology
ARMSTRONG STATE UNIVERSITY
No Degree - Biology
CLARK ATLANTA UNIVERSITY
High School Diploma -
CROSBY HIGH SCHOOL