Daquila Carter
Burleson,TX
Summary
- Quality-driven Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over five years of experience and motivated, energetic mindset.
Overview
5
5
years of professional experience
Work History
MORTGAGE UNDERWRITER III
Loandepot
10.2020 - 03.2022
- Performed a thorough review and analysis of loan file to determine accuracy and completeness
- Validation of records and or documentation such as identity and employment
- Ensure final decision of approval/denial was supported by federal guidelines, qualifications, compliance to contractual requirements, regulations, accessed risk and quality judgement.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Worked with processing team members to communicate errors and obtain missing information.
Desk Examiner
STATE FARM
08.2017 - 07.2019
- Reviewed Third-party estimate bids for cost of repair. Negotiated line items necessity and pricing until mutual agreement was reached.
- Reviewed documentation and materials as evidence to render a decision as it related to cause of loss, coverage, and policy limits.
- Processed data in accordance with service level agreements.
- Maintained ongoing communication with both partnering internal customers and external customers to promote workflow and respond to inquiries.
BSA Analyst
CITIBANK
10.2015 - 11.2016
- Conducted moderate to complex investigations on specifically targeted accounts to mitigate risk of potential fraud, criminal activity, and money laundering.
- The report then concludes with a recommendation from myself to business lines to clear customer or the need to escalate due to risk level.
- Gathered, reviewed and reported on findings.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Relationship Manager
AETNA
10.2013 - 10.2014
- Conducted research to find the best solution to member’s insurance/benefit needs
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Processed and recorded new policies and claims.
Education
Bachelors Business - Commerce, Administration
12.2023
Business Management Certification - Business Management Administration
07.2023
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Reporting
- MS Office
- Strategies
- Cross-Functional Team Collaboration
- Research and investigation
- Negotiations
Timeline
MORTGAGE UNDERWRITER III - Loandepot
10.2020 - 03.2022
Desk Examiner - STATE FARM
08.2017 - 07.2019
BSA Analyst - CITIBANK
10.2015 - 11.2016
Relationship Manager - AETNA
10.2013 - 10.2014
Texas A&M-Commerce - Bachelors Business, Commerce, Administration
Grayson College - Business Management Certification, Business Management Administration
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